The Other 20% – Why it Matters in Training
AUGUST 21, 2019
In business, knowledge is everything. When you have extensive knowledge of your client base, products and competitors, you have an edge that gives you power in your choices. Achieving this is relatively simple in theory, thus training is essential to ensure company outcomes are better. However, most companies settle for learning platforms (LMS, Micro-Learning, etc.) that allow for 80% of mastery which can leave a 20% lack of understanding.