Wed.Nov 24, 2021

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How to Create a Successful Customer Service Training Program

Infopro Learning

Customer service is an age-old necessity for any business and will continue to be for the foreseeable future. A remarkable customer experience is critical to the sustained growth of any business. Delivering exceptional customer experiences ensures high customer loyalty and customer retention. Implementing customer service training programs is a sure-fire way to ensure that your organization’s customer service team provides outstanding services.

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Government Learning Management Software For Fulfilling The Training Demands Of Public Sector Employees

Gyrus

Training and development are equally important for public sector employees. Government learning management software can efficiently fulfill the training demands of public sector employees.

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5 Traits Of A Successful Instructional Designer

eLearning Industry

Anyone in the field of Instructional Design knows being a successful Instructional Designer is not a given. It is a skill that requires practice, exposure, and collaboration. This post was first published on eLearning Industry.

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How To Generate Leads With Content Marketing (6 Simple Steps)

Thinkific

If you’re going to the trouble of creating content, you want to make sure that your time, effort and investment… The post How To Generate Leads With Content Marketing (6 Simple Steps) appeared first on Thinkific.

Market 105
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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

Our readers want you
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Best Practices For Creating Accessible Content: Layout And Design Q&A (Part 2)

eLearning Industry

How do you create accessible content that's engaging for every member of your audience? In this article, we cover 4 crucial questions. This post was first published on eLearning Industry.

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5 Ways To Use Online Training Simulations To Encourage Positive Behavioral Change

eLearning Industry

Simulations are fun and entertaining, but beyond knowledge retention, you want them to foster behavioral change. How can you use interactive online training tools to achieve this? This post was first published on eLearning Industry.

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Ultimate Guide To SPIN Selling (+Templates and Scripts)

Thinkific

Ready to boost your sales game and convert more customers? You’re going to need a spin-selling script! Spin selling is… The post Ultimate Guide To SPIN Selling (+Templates and Scripts) appeared first on Thinkific.

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6 Developer Marketing Trends in 2022

Appsembler

Developer marketers, we know you have a huge challenge on your hands. How can you engage with a buyer persona that doesn’t respond (as well) to traditional marketing? Meanwhile, you need to increase your product’s adoption, provide an effective educational experience for developers, and stay on top of trends and the best practices that will lead to developer marketing success.

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18 Tips For Writing Sales Copy That ACTUALLY Sells (+Guide)

Thinkific

If you’re an entrepreneur, one of the most basic things to learn is how to write good sales copy. Sales… The post 18 Tips For Writing Sales Copy That ACTUALLY Sells (+Guide) appeared first on Thinkific.

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20 Common Mistakes Made by Inexperienced Project Managers

You’ve read the PMBOK® Guide several times, taken the certification exam for project managers, passed, and you are now a PMP®. So why do you keep making rookie mistakes? This whitepaper shows 20 of the most common mistakes that young or inexperienced project managers make, issues that can cost significant time and money. It's a good starting point for understanding how and why many PMs get themsleves into trouble, and provides guidance on the types of issues that PMs need to understand.

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What Is CSR Marketing And How To Use It To Improve The Image Of Your eLearning Brand

eLearning Industry

If you want to know more about the effect CSR can have on your brand image, you've landed on the right article. You'll learn how CSR marketing affects your bottom line, as well as its importance for talent attraction and employee retention. Read on to get all the ideas you need! This post was first published on eLearning Industry.

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What Is A Brand Story? And Why You Need One (+Tips & Examples)

Thinkific

As humans, we’re built to understand our lives through stories – we learn, explain and empathize by telling stories to… The post What Is A Brand Story? And Why You Need One (+Tips & Examples) appeared first on Thinkific.

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Make Learning Sticky Through Deliberate Reinforcement: How One Organization Used Learning Reinforcement Plans To Increase Learner Retention

Training Industry

Make Learning Sticky Through Deliberate Reinforcement: How One Organization Used Learning Reinforcement Plans To Increase Learner Retention - Read more by Mike Allen on Training Industry.

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Training to perform: How to overcome obstacles to better working

Learning Pool

The effectiveness of most training is measured in improved performance. But in these times of great disruption, how do you ensure that your key assets, your employees, not only continue to work effectively but also work better? . The answer lies in flexible, agile learning that makes intelligent use of digital technology to build a sustainable learning environment to get the best out of people.

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11 Tips to Drive Learning Content Consumption

Elevate your member education initiatives This eBook will explore: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? You’ll discover why measuring content consumption is pivotal for program success and explore effective tactics to boost overall engagement.

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Learning Impact Book Club Reading List

LearnUpon

The Learning Impact Digital Series focuses on bringing you insights and knowledge from the best and brightest in the learning industry. As we approach our 18th episode, we wanted to take a moment to reflect on some of the resources that have been shared by our guests. Throughout our series, we’ve asked all 7 of our leadership speakers “what was the last book that you read?”.

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SCORM 1.2 vs. SCORM 2004: Which One Is Better?

iSpring Solutions

Although SCORM got its most recent update in 2009, it’s still going strong, being widely used by the eLearning community… Read More. The post SCORM 1.2 vs. SCORM 2004: Which One Is Better? appeared first on Explore the eLearning world with us.

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Is 2021 the year that L&D changed? And what happens next?

Learning Pool

The post Is 2021 the year that L&D changed? And what happens next? appeared first on Learning Pool.

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6 Developer Marketing Trends in 2022

Appsembler

Developer marketers, we know you have a huge challenge on your hands. How can you engage with a buyer persona that doesn’t respond (as well) to traditional marketing? Meanwhile, you need to increase your product’s adoption, provide an effective educational experience for developers, and stay on top of trends and the best practices that will lead to developer marketing success.

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HIA Technologies Turns a New Chapter in Interactive Learning

HIA Technologies announces the launch of Qvio™️ interactive video platform for learner-driven, AI-enabled, education. Viewers get instant answers to their questions directly from videos, interrupting when needed, and getting an author-validated answer!

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EdCast’s Spark Forges Partnership with Zenefits to Power Upskilling

EdCast

Enterprise customers can now leverage MyGuide’s enhanced natural language processing, conversational support and digital adoption experience– developed using IBM Watson–to accelerate their digital transformation initiatives. The updated release provides advanced self-serve AI capabilities, including: Natural language activation of voice-based support conversations leveraging IBM Watson Natural Language Understanding Computer vision for web, mobile and desktop UI targeting, built on IBM Watson Vi

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10 Electrical Safety Training Topics

Ed App

Although working with electricity, high voltage lines, and live wires can be very dangerous, having a broad understanding of various electrical safety training topics can help electricians avoid the most common electrical hazards they are most likely to face. In this article, we’ll explore the most valuable electrical safety training topics that every electrical worker should be aware of in order to stay safe at all times. 1.

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EdCast and Credly Announce Integration to Provide Verified Credentials for Workforce Upskilling

EdCast

Enterprise customers can now leverage MyGuide’s enhanced natural language processing, conversational support and digital adoption experience– developed using IBM Watson–to accelerate their digital transformation initiatives. The updated release provides advanced self-serve AI capabilities, including: Natural language activation of voice-based support conversations leveraging IBM Watson Natural Language Understanding Computer vision for web, mobile and desktop UI targeting, built on IBM Watson Vi

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Dave’s product drop: Introducing 6 new features in our LMS and learner app

Ed App

At EdApp, we’re constantly evolving and creating innovative features to enhance the overall experience for both our admins and learners – and sometimes the smallest changes make the biggest impact. As the leading microlearning platform, we are always looking for new ways to improve our product to make it the most effective learning experience for you and your teams.

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The Ultimate LMS Buyer’s Guide: Everything You Need to Know When Purchasing an LMS

Whether you’re shopping for your very first learning management system (LMS) or looking to upgrade, the process can be overwhelming. With so many vendor options, each with its own multitude of features and pricing structures, even the most seasoned educators, trainers, and business leaders can feel lost in a sea of choices! Finding the LMS that’s best suited for your organization requires a planned, strategic approach.

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EdCast Announces a Low Code/No Code Integration Hub to Rapidly

EdCast

Enterprise customers can now leverage MyGuide’s enhanced natural language processing, conversational support and digital adoption experience– developed using IBM Watson–to accelerate their digital transformation initiatives. The updated release provides advanced self-serve AI capabilities, including: Natural language activation of voice-based support conversations leveraging IBM Watson Natural Language Understanding Computer vision for web, mobile and desktop UI targeting, built on IBM Watson Vi

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How can compliance training protect an employer from unauthorized video recordings?

Creativ Technologies

Video recordings have become critical for organizations ever since online meetings started happening. No, such meetings are the norm for the office culture. How should organizations go about such meetings? It’s because they can record them for future reference. How can compliance training of IT staff help? Although the recording of video calls is allowed, it can’t be done without the consent of both parties in some US states.

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How Virtual Instructor Led Training can help resolve Key Challenges

Training Folks

How Virtual Instructor Led Training can help resolve Key Challenges. If the last few years have taught us anything, it is to expect the unexpected! In the last 18 months, many companies had to quickly move their operations into the virtual world, and this change has left many employees and employers rethinking what it means to get 'back to work'. Moving everyday business and training to the virtual world has become the norm across many industries, and it is something that companies are looking t

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The Value of High-Quality, Responsive Customer Service in Virtual Education

Jigsaw Interactive

Virtual education has become a booming business in recent years with more parents opting to enroll their children in virtual schools across the country. And now, more school districts are making virtual learning options available for parents to choose. While there are many upsides for families learning virtually, such as eliminating the need for transportation and escaping poor building conditions, bullying, and school violence, one would be remiss if they didn’t mention the downsides to virtual

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Understanding Scope Creep

Project managers are now spending more time managing strategic projects where the scope is susceptible to changes as the projects progress. Scope change control is now becoming a critical component of project management requiring project teams to become more active in solving problems and making decisions. Scope change control will require collaboration with stakeholders and possibly government agencies.