Mon.May 06, 2019

4 Types of Customer Service Training Methods

InfoPro Learning

Why is Customer Service Training So Important? Customer service can greatly impact the success and perceptions of your organization. Great customer service can help you attain new business and maintain relationships with loyal customers. Every employee that interacts with customers helps to shape these impressions. This is why customer service training is important. Training your employees gives you the opportunity to set standards and expectations.

10 Golden Rules to Optimize Your E-learning Content For Mobile Learning


Give learners an excellent experience across all their devices. The growth in popularity among smartphones and tablets users for everyday activities is undeniable.

Mobile 200

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Supplementary Software for Your Association LMS: 5 Tips

Web Courseworks

Your association LMS, or learning management system, helps your members develop valuable professional skills and progress in their careers by providing them with the courses they need to grow.

ATD 2019 International Conference & Exposition

ICS Learning

Attending ATD 2019 International Conference and Exposition? Come by and see us! The Asentia LMS team will be heading to the Walter E. Washington Convention Center, and would love for you to join us; we will be at booth #1826 showing off the newest version of Asentia LMS

Workplace Mask Policy & Return to Work Templates

Paycor’s comprehensive checklist and customizable letters will help you re-start your business and welcome your team back to a new normal.

Tips for Making a Successful Corporate Video That Will Impress Your Clients

Your Training Edge

A corporate video helps the public and your potential clients to understand your company, the products, and employees. Basically, a corporate video focuses on your business operations as a whole, rather than a specific product or objective. Creating a corporate video is challenging.

Video 130

More Trending

May is Teacher Appreciation Month


This month is a great opportunity to remember the teachers in your life and celebrate their passion, their patience and their commitment to your personal journey. Featured LearningToGo Blog #instructionaldesign education instructional design

How to Make a YouTube Video: The Definitive Guide

TechSmith Camtasia

It’s no secret that YouTube is the ultimate place to post video content. YouTube has over 1.9 billion monthly active users and they watch a billion hours of video every day. To put that in perspective, that’s over 114,000 years of video consumed EVERY DAY.

6 tips to help you launch a successful online certification training course


Most online training courses are in-house affairs or industry compliance sessions. So, how do you launch a certification online training course for an unfamiliar audience? In this article, I’ll share 6 tips to launch it successfully, and increase your sales stats.

Celebrating Great Teachers Everywhere


This month is a great opportunity to remember the teachers in your life and celebrate their passion, their patience and their commitment to your personal journey. Featured LearningToGo Blog #instructionaldesign education instructional design

Why Smoking Costs Employers More Than They Realize

Your employees are smoking, and at a cost of $7,000 per year for each employee who smokes, that adds up - fast! This free report will show you how an effective cessation program pays for itself.

The 3 Biggest Challenges Of Training Content Localization

eLearning Industry

For Learning & Development professionals, achieving engagement is key! But, how do we know that the target audience in another culture (new language) will be similarly engaged? What are the challenges that must be overcome? This post was first published on eLearning Industry.

Real Company Wiki Examples: How to Document Your Funnels & Processes


If there’s one simple but powerful thing that changes how a company can grow and operate, it’s the company wiki. You might have heard of these being called an internal wiki, a standard operating procedures manual, or any number of other “documentation” type term. In this post I’ll share what makes our company wiki work… Tool Reviews

Wiki 70

5 Factors To Determine The Appropriate Level Of Interactivity

eLearning Industry

Interactions increase learner engagement, retention, and application, but there are so many possibilities, how do you decide which interactions to use and when? These 5 factors will help you find the right level of interactivity for your learners to stay motivated and reach their development goals.

Visuals in eLearning: 7 Questions Answered for Curious Training Managers

CommLab India

Visuals play an important role in eLearning and can’ be ignored. If you have questions on the usage of visuals in eLearning, check this blog for answers. eLearning Design Visual Design

Roles 68

Build or Buy an LMS? How to Pick the Right Solution for Your Budget

BUDGET. When it comes to picking your next LMS that six-letter word is probably the most important part of the decision-making process. So, what are your options to get the best possible eLearning solution without breaking the bank? Build It or Buy It. This guide from Lambda’s eLearning experts details absolutely everything you need to consider so you can pick the perfect eLearning solution for your organization and budget.

The First-Time Trainer’s Guide To Evaluating Training Effectiveness

eLearning Industry

Training is important. You know this because your company invests in it, and your team asks for it. What you don’t know is whether your training is having the intended impact. There’s only one way to find out: training evaluation. And it’s easier than you think!

Question Writing & Assessment Design

ID Mentors

Question-writing is an integral part of the instructional design process. Writing effective questions is both art and science. You may develop this art over a period of time through practice. However, a lack of understanding of the science can render your most sincere “artwork” ineffective.

Good SME Relationships Start with Clear, Open Communication

Learning Solutions Magazine

Good SME Relationships Start with Clear, Open Communication. pamela-hogle. Mon, 05/06/2019 - 01:00

Moodle 3.6: Enhancements to Moodle Badges

eThink Education

Great news for badge collectors! Thanks to some useful new settings made available in Moodle 3.6, teachers and trainers can now include versions, language, and image author details when setting up a badge.

[On-Demand Webinar] The State of Customer Education: Trends and Benchmarks Report

Speaker: Sandi Lin & Linda Schwaber-Cohen

In this webinar, Skilljar CEO Sandi Lin will discuss learnings from their recent study, and share her insights on the state of Customer Education. They'll dig into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare.

How To Use Learning Battle Cards

The eLearning Coach

When I first heard of Learning Battle Cards (LBC), it piqued my curiosity. Any strategy that inserts discovery and creativity into the learning and development process is worth exploring. I finally had an opportunity to review the cards and to discuss them with Jakub ?urawi?ski, urawi?ski,

What Trainers Can Learn from Marketers About ROI | OttoLearn


eLearning teeters on the edge of transition between gross measurements (like passing grades) & measuring the business impact of changed behavior. So, how do you successfully calculate your Return on Training Investment

ROI 56

Music, learning and pedagogy

Learning with e's

Image from Pexels Being interviewed by Rick Zanotti last week got me thinking about music and learning. The conversation turned to music, my songwriting and performances with various bands during the 80s and 90s.

Music 76

State of the Studio – May 2019 Update


Celebrating 10 Years of Character Photoshoots. What an amazing month! eLearningArt turned 10, we had a great time in the studio, and we launched search filtering on the membership website … all that, and record snowfall, too! I can’t believe it! eLearningArt is ten years old!

9 Ways to Manage Costs and Prepare for Future Growth

SMB leaders are working day and night to navigate the COVID-19 crisis. Successfully managing it requires the CFO and HR leader to make complex decisions quickly, without rushing into an uncoordinated response. Foremost among these decisions will be cost containment. The way organizations manage costs now will determine how well they perform during and after COVID-19. Download our guide and start preparing for the future today.

Top Chief Learning Officer Conferences of 2019


If you have recently become a Chief Learning Officer or are looking to expand your skills, attending a chief learning officer conference is a great way to master the latest industry trends. As you may know newer generations like millennials value learning higher than other company benefits.

All Roads Lead to Customer Experience


Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE attendees to join my session in the SAP Litmos Thought-leader Track on Wednesday, May 8 at 9AM (ET) in Room C.

Use ‘Show and Tell’ to Convey the Story of Impact


Remember when we were younger and our parents or teachers would engage us with ‘Show and Tell’? These exercises strengthened our ability in our early lives to communicate with others.

The Road Less Traveled: Reskilling Employees Future Roles

Fulcrum Labs

Your workforces’ skills are becoming obsolete. The path forward for your company diverges. You can either: A. Take the well-worn. The post The Road Less Traveled: Reskilling Employees Future Roles appeared first on Fulcrum Labs. Fulcrum Labs Blog Adaptive Learning Learning Culture

Roles 52

Need Remote Learning ASAP? Don’t Pick Your Next LMS Before Reading This!

Need to go remote or move your training programs online? Download this guide to identify and overcome the biggest eLearning challenges so you can pick the perfect LMS without wasting time, money, and effort, even if you are just starting your eLearning journey.