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THE EVOLVING FACE OF EMBEDDED PERFORMANCE SUPPORT

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. LearnQ : a mobile-based performance support app for our Quality Management System (QMS) that provides an ubiquitous way to access information while on the go.

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

Desktop eLearning is still “king,” but recent statistics show mobile learning is on the rise for real this time. The forgetting curve remains in effect no matter what training techniques we use. Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. This is how mobile learning is going to secure its place in the world of formal eLearning and “training” for years to come.

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How Performance Support Apps Are Faring In Today’s Workplaces

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). Therefore, it is quite natural for these to be touted as one of the best forms of performance support for today’s workplaces.

Learning and Performance Ecosystems

Association eLearning

Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. The Difference Between L&D and a Learning and Performance Ecosystem. At its core, it depends on how integrated training, support, curation, and the like are in the actual work environment for real people.* The “performance” part of the name is especially important, since performance support is often missing from L&D.

Developing a Results Driven Curriculum

PA G E 1 0 3 Define the performance goals and. outcome with the most effective and efficient set. effective learning solution or curriculum. specifies the most effective and. experiences that support and enable change in service. support staff from around the world.

Supporting Gig Worker Performance

Litmos

In a previous SAP Litmos Blog article , it was mentioned that you could make training an option for less than stellar performance. One is to substitute performance support for training. As performance consulting tells us, not all problems should be solved by training. Some problems can come from a lack of clear communication of goals, or incentives misaligned with desired performance. Checklists have been used robustly to support performing all the steps.

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Fortunately, performance support systems have received more attention in recent years, thanks to a broader trend toward informal learning strategies. Build performance support into every blended learning effort.

HOW PERFORMANCE SUPPORT APPS ARE FARING IN TODAY’S WORKPLACES

Learnnovators

THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ) The above quote is from our interview with Charles Jennings. How are companies (big and small) around the world leveraging mobile technologies for performance support today?

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. Performance support is one good answer. <

5 Simple and Effective eLearning Interactions

Bottom-Line Performance

Why invest in eLearning courses instead of “flat” media like powerpoints and webinars? Besides the obvious benefits of reduced costs and a virtual training environment, eLearning allows learners to practice new skills and concepts safely through a variety of interactions. I interviewed Sharon Boller, President of Bottom-Line Performance, to compile a list of interactions that can be used over and over again in a variety of eLearning courses.

Creativity within Constraints: When Cost, Resource Scarcity, or Deadlines Make Effective Elearning Seem Out of Reach

The Learning Dispatch

They don’t have to mean sacrificing creativity, engagement, or effectiveness. An interaction catalog can help you develop effective elearning under constraints. Developing Effective Custom Training While Respecting Resource Limitations. Budget limits. Deadlines.

DEEPER ELEARNING DESIGN: PART 2 – PRACTICE MAKES PERFECT

Learnnovators

This is the second post in a series of six that covers Deeper eLearning. It is particularly focused on eLearning, but almost all of what is mentioned also applies to face-to-face or virtual instruction. If you’ve gotten the right objective, with a clear statement of what the learner needs to be able to do, in what context, and what performance measure you’ll use to evaluate them, you’ve got the basis for creating the practice that will develop the learner’s abilities.

Deeper eLearning Design: Part 1 – The Starting Point: Good Objectives

Learnnovators

This is the first post in a series of six that covers Deeper eLearning. For a learning experience design to be truly effective, it has to have a focus. There’s a process called performance consulting that looks to determine what the real need is, and this should be employed before determining a course is the solution. It is only in the third situation (lack of skills) that a course is needed to bridge the performance gap.

THE MOST PROVOCATIVE SHOUT-OUTS FROM TODAY’S LEARNING INNOVATORS

Learnnovators

Lousy eLearning needs to become a thing of the past. What they have is a training strategy, and training is no longer enough on its own to support the changing needs of today’s workforce. ” ? The Serious eLearning Manifesto is the result. ” – Michael Allen. “ That’s why the instigators of the Serious eLearning Manifesto banded together; too few people were applying good formal learning principles! ” – Clark Quinn.

The Six Hats Of A Community Manager

Learnnovators

THE HAT OF A CONSULTANT. Typically, in an organization/enterprise, a single community of all employees will not be an effective means of collaboration. It’s our job to help the teams articulate their objectives and enable them to design their community experience in a manner that supports their objectives. Sahana Chattopadhyay is an L&D Consultant, OD Specialist, Blended Learning Architect, Social Learning Evangelist, and Blogger.

The Most PROVOCATIVE Shout-Outs From Today’s Learning Innovators

Learnnovators

Lousy eLearning needs to become a thing of the past. What they have is a training strategy, and training is no longer enough on its own to support the changing needs of today’s workforce. ” ― Anthony Altieri in his post here. “ The Serious eLearning Manifesto is the result. ” – Michael Allen. “ That’s why the instigators of the Serious eLearning Manifesto banded together; too few people were applying good formal learning principles! ” – Clark Quinn.

9 Strategies to Encourage and Drive Informal Learning in a Remote Working Environment

EI Design

It takes place in structured eLearning courses, face-to-face or virtual classrooms, or as a blend. It supports performance when it’s needed. Learners create mental constructs within which new information is effectively stored in the long-term memory. Introduction.

CATHY MOORE – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

She’s a passionate advocate for improving business performance by respecting and deeply challenging people. She’s the creator of the action mapping model of training design used to improve performance by companies worldwide. In this context, what are some of the ‘instructional’ challenges that these changes have presented to support learners who are successful in managing or self-organizing their own learning (by finding ways to solve their learning problems)?

The Changing Face of Corporate L&D

Learnnovators

However, after reviewing our many years of work, we realise today that training in isolation is rarely the RIGHT answer for most performance problems, since performance-related issues could find roots in numerous other aspects in the workplace. This great realisation also seems to have dawned on the Learning and Development (L&D) function, which has been doing its best to address these performance issues through ‘trainings’ all these years.

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INFOGRAPHIC: High Performance Learning Ecosystems

Learnnovators

I’ve previously written about the need to design learning & high performance ecosystems here , and have been reflecting on some common ingredients for effective ones. I’ve captured some of these in the infographic below: 5 Ingredients of HIGH PERFORMANCE ECOSYSTEM : COMPANY CULTURE. PERFORMANCE SUPPORT. In his spare time Arun blogs about learning, performance and 70:20:10 solutions at Design4Performance.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

This “Training Manager’s Guide to Accessible Elearning” provides practical steps for ensuring your online training fosters a welcoming experience for all of your learners, whether they are team members, clients, or the public. . What Is Elearning? What do we mean by “elearning”?

How Social Learning is Powering Up Today’s Workplaces

Learnnovators

“ Learning would be exceedingly laborious, not to mention hazardous, if people had to rely solely on the effects of their own actions to inform them what to do. Fortunately, most human behaviour is learned observationally through modelling; from observing others one forms an idea of how new behaviours are performed, and on later occasions this coded information serves as a guide for action.” How can L&D support social learning? THE QUOTE.

MOOCS IN WORKPLACE LEARNING – PART 1: SOME POINTS TO CONSIDER

Learnnovators

Workplace learning designers, consultants, organizational leaders and change agents, and employees will have to work in collaboration to bring about this shift. MOOCs in Performance Support. Course design have been based on an analysis of past performance data or a prediction of skills the organization might need in the future. This semi-synchronous aspect make MOOCs appealing and effective for a wide range of topics and audience base.

Implementing Gaming System to Reach Effective Corporate Learning

Your Training Edge

Gamified learning is one of the most effective methods of learning that have cropped up in the digital age. There are also many reasons why companies put in place gaming systems to help their employees reach effective corporate learning. The best and most effective games keep players emotionally-invested. Here are 7 tips for implementing gaming system to reach effective corporate learning. Same can be said of a team of capable training consultants.

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MOOCS IN WORKPLACE LEARNING – PART 3: LAUNCHING A MOOC

Learnnovators

Before I plunge into the heart of my analysis and discussion, I want to share a couple of snippets on Networked Learning from Wikipedia. ( [link] ) “ Networked learning is a process of developing and maintaining connections with people and information, and communicating in such a way so as to support one another’s learning. The characteristics and context of a MOOC ( when effectively facilitated and thoughtfully designed ) evolve as it progresses.

THE 70:20:10 L&D MODEL FOR DEVELOPING A HIGH-PERFORMING WORKFORCE

Learnnovators

This was based on the results of their survey with successful and effective managers which revealed that ‘Learning’ is: 70% from tough jobs. It also provides a framework for improving and extending traditional training and learning into the workplace where: ‘70’ refers to ‘workplace learning’ and ‘performance support’. ‘20’ Most importantly, it will help reduce your training costs, but accelerate organizational performance.

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

The Big Question this month is Workplace Learning in 10 Years : If you peer inside an organization in 10 years time and you look at how workplace learning is being supported by that organization, what will you see? What will the mix of Push vs. Pull Learning; Formal vs. Informal supported by the organization? Who in an organization is responsible for supporting and improving work? This is central to the very definition of how to make organizations more effective.

E-LEARNING WHEN AND WHERE LEARNERS NEED IT

Learnnovators

One of our clients had their technical support staff travelling across India and overseas to install and commission their new milling and turning machines at their end users’ sites. This sheet would get delivered with all the new machines, so the end users could have a quick macro view of parts supported by videos. Not only did this performance-support system help in effective learning, it also helped users DO what they were supposed to.

Clive Shepherd – Crystal Balling with Learnnovators

Learnnovators

& Fastrak Consulting Ltd.): Clive is a consultant learning technologist. He works with a broad range of public and private sector organisations internationally, helping them to build capability in the application of new media to learning, and to transform workplace learning through the effective integration of formal, informal, on-demand and experiential learning. All the research data is positive – they are effective and learners like them.

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THE 70:20:10 MODEL – TODAY, TOMORROW & BEYOND

Learnnovators

ABOUT CHARLES JENNINGS (Managing Director, Duntroon Associates): Charles Jennings is a leading thinker, practitioner and consultant in the areas of performance improvement, change management, and learning. From 2002 until the end of 2008, Charles was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the global learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce.

Emphasizing Noteworthy Content in eLearning

Integrated Learnings

I was part of a team last year that worked on a large eLearning course, which consisted of several hours of eLearning lessons that learners completed over a four-week period. We know that we should limit training to “must know” information, eliminating the “nice to know” stuff that does not directly impact learners’ ability to perform the objectives. Below are some ideas for providing this type of support in eLearning. The intent is to support, not limit.

21 Brilliant Resources for Up-skilling Learning Designers (for the Informal & Social Learning Age)

Learnnovators

For anybody to become a Social Learning Practitioner to help their own organization embrace social learning, they need to ‘Walk the Social Talk’.” – Jane Hart (Founder, Centre for Learning & Performance Technologies ). “ That’s why the instigators of the Serious eLearning Manifesto banded together; too few people were applying good formal learning principles! The eLearning community is headed for more collaboration and less formal instruction.

CLIVE SHEPHERD – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

& Fastrak Consulting Ltd.): Clive is a consultant learning technologist. He works with a broad range of public and private sector organisations internationally, helping them to build capability in the application of new media to learning, and to transform workplace learning through the effective integration of formal, informal, on-demand and experiential learning. All the research data is positive – they are effective and learners like them.

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THE CHANGING FACE OF CORPORATE L&D

Learnnovators

However, after reviewing our many years of work, we realise today that training in isolation is rarely the RIGHT answer for most performance problems, since performance-related issues could find roots in numerous other aspects in the workplace. This great realisation also seems to have dawned on the Learning and Development (L&D) function, which has been doing its best to address these performance issues through ‘trainings’ all these years.

The Training Manager’s Guide to Accessible Elearning

The Learning Dispatch

This “Training Manager’s Guide to Accessible Elearning” provides practical steps for ensuring your online training fosters a welcoming experience for all of your learners, whether they are team members, clients, or the public. . Not to put too fine a point on it, but you need to ensure that the elearning (or online training, or web-based training) that your organization creates is accessible—that is, usable by people who have disabilities. What Is Elearning?

A Simple Way to Work with Subject Matter Experts

Rapid eLearning

You’re trying to get them to help you build an effective course. The point is stepping away from information and focusing on actionable performance. Identify supporting resources such as articles, intranet content, policies, etc. Here’s a great job board for elearning, instructional design, and training jobs. Participate in the weekly elearning challenges to sharpen your skills. Lots of cool elearning examples to check out and find inspiration.

The Evolving Role of E-Learning in Corporate Training

Learnnovators

“ When training is done well, doors open, skills develop, and performance excellence yields personal and organizational rewards. THE JOURNEY: After publishing our post ‘ E-Learning Forecasts & Trends for 2014 ’ a couple of months ago, we received a thought-provoking question from one of our readers, “How is e-learning faring in corporate trainings around the world with respect to ‘effectiveness’?” THE QUOTE: “ The future of e-Learning is wide open!

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