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Mind the Gap: How to Assess Sales Performance Gaps to Achieve Execution Excellence

PDG

Essentially, they know what to do because you’ve trained them. The question is, are they doing it? This is the knowing/doing gap. The knowing/doing gap refers to the disconnect between what we know we should do and what we actually do in practice.

Sales 52
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Learning Vs. Performance -- The Dichotomy

ID Reflections

Through repeated application, employees gained expertise and efficiency was a direct outcome. In this context, a discussion with a friend led me to the video on Knowing-Doing Gap by Bob Proctor. Some further research into the Knowing-Doing Gap led me to his website: [link]. It was “learn, then work.”

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Free L&D webinars for July 2019

Limestone Learning

Lisa has more than 25 years of progressive experience building effective people programs in high profile companies across industries, including Consumer Goods, Publishing, High-Tech, and Healthcare. You’ll learn about topics such as: Research behind how EI enhances coaching effectiveness. New coach training and development findings.

Free 60