The complete guide to effective customer service training
OCTOBER 10, 2019
This can create some frustrating situations for sales and support staff. And support staff won’t be able to, well, support! But speedy service requires time-management skills, because customer support staff often need to juggle multiple customers and requests at the same time. Without resilience, the job can be hard on their morale and motivation, which could have negative effects on their performance. Sales and support processes.