Usability and Learnability
JANUARY 16, 2009
To start at the beginning, when Jeff Hawkins designed the first Palm, he cut a block of wood to the size he wanted as a form factor, and then took it with him wherever he went, asking himself “what would I do with this if I could have it make me more effective. He ended up with a core list of features that still defines Personal Information Management ( PIM ) today. For one, it’s integrated all the message you can get, SMS, IM, eMail into one place to respond.