Jay Cross

APRIL 6, 2013

Post 1 People learn their jobs by doing their jobs. Effective managers make stretch. Knowledge work has evolved into keeping up and taking advantage of connections. We learn to do the job on the job. These posts offer guidance to managers who want to make learning from experience and conversation more effective.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

CLO Magazine

MAY 11, 2017

“People think of quality as a constraint that creates an environment where innovation is not possible,” and yet “there’s a continuing demand for more products that are more cost effective,” she said. Thus, you’re learning. Even in the most regulated industries, we have to enable opportunities to innovate and change.

Innovation 87

Innovation Roles Cognitive Leadership 87

Tony Karrer

MARCH 16, 2009

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

Jay Cross

APRIL 20, 2010

On the way home from the Swiss eLearning Conference, my mind was racing after three days of talking with interesting people and spreading the informal learning gospel. Not quite micro-learning, but a step in that direction. In time, the words will migrate into the Working Smarter unbook. The only thing new is the label.

Micro-Learning 46

Micro-Learning Knowledge Worker Attitudes CLO 46

Jay Cross's Informal Learning

FEBRUARY 20, 2009

Workers at the the bottom of the traditional organizational pyramid are those who interact closest with their environment (market, customers, information). To be effective today they need to be constantly probing and trying out better ways of work. Management needs to support self-learning, not direct it.

Training 40

Training Train Instructional Design Pattern 40

Learnnovators

FEBRUARY 16, 2014

From 2002 until the end of 2008, Charles was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the global learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce. They are happening anyway, and have always happened.

Performance Support 113

Performance Support Compliance Training Social Learning Ratio 113

Jay Cross's Informal Learning

FEBRUARY 16, 2009

Whether of not they learn is an entirely different matter. Learning requires motivation. Sometimes it’s more effective to imbed the knowledge in the work than to plant it in the head of the worker. Old-style training enraged many managers because it was separate from work. Why isn’t Sally at work today?

Instructional Design 46

Instructional Design Agile Instructional Instruction 46

Learnnovators

FEBRUARY 17, 2014

From 2002 until the end of 2008, Charles was the Chief Learning Officer for Reuters and Thomson Reuters where he had responsibility for developing the global learning and performance strategy and leading the learning organisation for the firm’s 55,000 workforce. He also knows ‘what works’ in the world of strategic talent.

Blended Learning 100

Blended Learning Performance Support Compliance Training eLearning Consultant 100

eLearning Learning Posts

AUGUST 4, 2009

LinkedIn Guide for Knowledge Workers - eLearning Technology , July 6, 2009 How to use LinkedIn more effectively as part of your knowledge work. New skills for learning professionals - Informal Learning , July 1, 2009 Jay Cross response to this month’s big question “In a Learning 2.0

Social Media 40

Social Media Media Social Skills 40

Experiencing eLearning

NOVEMBER 19, 2009

From a 2008 microlearning conference “There is a need and pressure to learn continually due to rapid change in society and the economy…Knowledge gaps are widening.&#. Basic goal: make learning more effective through new media. To know if it’s effective. Why study microlearning?

LearnTrends 262

LearnTrends microlearning Learning Objects PLE 262

Tony Karrer

MARCH 29, 2009

Informal Learning After his questionable call on levels of instructor-led, classroom training in the future, Saul then tells us… More flawed than the analysis of the numbers is the proposition that formal classroom learning will be replaced by informal learning, which will primarily occur online through blogs and social computing tools.

Social Networks 100

Social Networks Blended Learning Compliance Training Write Blog 100

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. Make a hypothesis of cause and effect. The impacts of collaboration-based knowledge work are accelerating.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

An executive, a manager, a training director, and a worker each have different but valid ways of evaluating the effectiveness of learning. Here are some things one might add to any training director’s job description: • Supporting the informal learning process. Creating useful, peer-rated FAQs and knowledge bases.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

FEBRUARY 12, 2013

People learn their jobs by doing their jobs. Effective managers make stretch. These posts offer guidance to managers who want to make learning from experience and conversation more effective. Work and learning have merged. Knowledge work has evolved into keeping up and taking advantage of connections.

Diversity Training 95

Diversity Training Blended Learning Social Networks Performance Support 95

Jay Cross's Informal Learning

DECEMBER 17, 2008

In fact, Frederick Taylor told workers, ‘You’re not paid to think’ Along came knowledge work. Not so long ago, the logic of cause and effect could explain how the world worked. It’s cliché to say that people have to learn how to learn. WHY MUST LEARNING CHANGE?

Knowledge Worker 57

Knowledge Worker Learning Performance Support Cognitive 57

Jay Cross

JUNE 28, 2011

In this 2011 edition, we added a more lucid description of workscapes, streamlined the social learning chapter, updated the cheat sheets, and included a glossary. Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross's Informal Learning

DECEMBER 25, 2008

Fast Company describes how Cisco is implementing an “unprecedented forward-looking strategy to unleash what it’s calling a ‘human network effect’ both on and off the Cisco campus.&# To my way of thinking, this is the convergence of knowledge work and informal learning that I’ve been trying to promote.

Network 36

Network Social Networks Facebook Collaboration 36

Jay Cross's Informal Learning

DECEMBER 25, 2008

Fast Company describes how Cisco is implementing an “unprecedented forward-looking strategy to unleash what it’s calling a ‘human network effect’ both on and off the Cisco campus.&# To my way of thinking, this is the convergence of knowledge work and informal learning that I’ve been trying to promote.

Network 36

Network Social Networks Facebook Collaboration 36

TechSmith Camtasia

SEPTEMBER 16, 2019

While nuanced functions inevitably require physical demonstrations, more universal tasks such as filling out time cards or basic, repetitive knowledge work can be proficiently communicated with a well-produced series of on-screen demonstrations and lectures. Recommended Reading: The Ultimate Guide to Easily Make Instructional Videos.

Problem 40

Problem Video Compliance Training Training 40