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Jay Cross Memorial Award 2017: Marcia Conner

Clark Quinn

The Internet Time Alliance Jay Cross Memorial Award is presented to a workplace learning professional who has contributed in positive ways to the field of Real Learning and is reflective of Jay’s lifetime of work. The Internet Time Alliance Jay Cross Memorial Award for 2016 is presented to Marcia Conner.

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Jay Cross Memorial Award - 2017

Performance Learning Productivity

The Internet Time Alliance Jay Cross Memorial Award is presented to a workplace learning professional who has contributed in positive ways to the field of Real Learning and is reflective of Jay’s lifetime of work. The Internet Time Alliance Jay Cross Memorial Award for 2017 is presented to Marcia Conner.

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Putting People First

CLO Magazine

Kaplan moved into the corporate world, taking a position writing software-development training materials for PeopleSoft. Several years ago, Kaplan had correctly concluded that Discover’s customers would increasingly turn to the internet to solve their simple problems; they would seek out live customer service only for more complex issues.

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