Tony Karrer

DECEMBER 14, 2009

When I look at my particular skills, methods and tools for 2009 and compare them to 2008, I would say that it’s mostly a question of degree of use and certainly my use of Twitter has grown. Each of these allowed me to fast forward my learning and share knowledge effectively. However, during 2009, I had a bit of an aha moment.

Diversity Training 109

Diversity Training Scanning PWLE Case Study 109

CLO Magazine

JANUARY 19, 2017

Barger’s interesting, and even somewhat controversial, stance about the company’s customer service crewmembers involves viewing these employees not as service agents, but as knowledge workers. They have to be able to get the resources and to work effectively in the local regions. It makes sense.

Diversity Training 32

Diversity Training Performance Support Sales Internationalization 32

Jay Cross

MARCH 14, 2010

An executive, a manager, a training director, and a worker each have different but valid ways of evaluating the effectiveness of learning. Training directors see learners; everyone else sees workers or employees.). Knowledge Workers. The knowledge worker’s objective is to learn what it takes to do the best she can.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

APRIL 16, 2013

Informal learning is effective because it is personal. Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98