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Why Corporate Training is Broken And How to Fix It
Jay Cross
JULY 17, 2012
Workers are disgruntled 10. What worked twenty years ago doesn’t work well in the social, always-on, networked world of business we now inhabit. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. Person-to-person instruction is no longer cost-effective. White collar workers outnumbered their blue collar colleagues for the first time. Workers are disgruntled.
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