How to Train Your Customers

CLO Magazine

“That is a growing statistic, and considerably higher than, say, three to five years ago,” said Stacey Harris, group vice president of research and advisory services at Brandon Hall. John Leh, vice president of sales and marketing for Meridian Knowledge Solutions, a human capital management software maker, said 30 percent of the inquiries the company gets for learning management systems are intended to train external audiences.