Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs
Infopro Learning
DECEMBER 23, 2020
We have broken down the method they use to create winning customer service training solutions into a 3 phase strategy. Phase 2 is all about developing the right blend of training methods to engage learners. The 3rd essential phase is to measure training effectiveness to gage impact and look for areas to improve.
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