Effectiveness ROI Score Social Software 
Jay Cross's Informal Learning
DECEMBER 29, 2009
This morning I received an email asking…”How are people using social software to support learning?” Everybody knows about network effects: the value of a network increases exponentially with the addition of each new node. The ROI of Enterprise 2.0 in cases where ROI is an inappropriate and misleading indicator.
Jay Cross
JULY 17, 2012
Person-to-person instruction is no longer cost-effective. Venture capitalists funded scores of eLearning companies, most of which disappeared in the dot-com crash a few years later. Training directors learned enough accounting to talk about ROI. Studies) Most corporate training is an example of the “Streetlight Effect.”.
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