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Keeping Up - April's Big Question

eLearning Cyclops

It is tough to stay on top of all the emerging tools. For me it is a blog community and following many experts on Twitter. You can never keep up with it all, but access to many experts who are also finding and sharing the lastest tech tools make it much less daunting. It is tough to stay on top of all the great stuff being offered out there, but the blogs and social media certainly help. Cloud Blogging Social Media Twitter Google e-Learning Cloud Computing

13 Call Center Conferences That Will Captivate You in 2019–2020

Continu

There are plenty of sessions focused on AI and social media, but you’ll get call-center-specific options, too. You’ll also get expert perspectives from companies like Zoho, Freshdesk, and SAP. CX Strategy and Emerging Trends. The role of the call center is changing. Omnichannel support, AI, end-to-end customer experience, and other trends are changing the customer support and outbound sales landscape every day.