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13 Call Center Conferences That Will Captivate You in 2019–2020

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There are plenty of sessions focused on AI and social media, but you’ll get call-center-specific options, too. You’ll also get expert perspectives from companies like Zoho, Freshdesk, and SAP. CX Strategy and Emerging Trends. Don’t miss: Out with the Old: Sourcing and Implementing a Flexible Platform to Synchronize Omnichannel Customer Service. The role of the call center is changing.