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Keeping Up - April's Big Question

eLearning Cyclops

It is tough to stay on top of all the emerging tools. When I do find interesting tools I will keep track of them using my Delicious account. It is tough to stay on top of all the great stuff being offered out there, but the blogs and social media certainly help. Cloud Blogging Social Media Twitter Google e-Learning Cloud ComputingApril's Big Question from Learning Circuits is "How to Keep up?" This is in reference the immense and rapidly expanding technology tools.

13 Call Center Conferences That Will Captivate You in 2019–2020

Continu

With a wide variety of customer-service-oriented tracks and events, this conference is a great event for everyone from CEOs to call center managers. There are plenty of sessions focused on AI and social media, but you’ll get call-center-specific options, too. You’ll also get expert perspectives from companies like Zoho, Freshdesk, and SAP. CX Strategy and Emerging Trends. This year’s tracks include social, omnichannel, upskilled agents, and B2B customer service.