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13 Call Center Conferences That Will Captivate You in 2019–2020

Continu

With a wide variety of customer-service-oriented tracks and events, this conference is a great event for everyone from CEOs to call center managers. You’ll also get expert perspectives from companies like Zoho, Freshdesk, and SAP. With a huge number of tracks and a wide variety of customer service and customer experience sessions, most call center managers will find this conference to be a useful one. CX Strategy and Emerging Trends.

Keeping Up - April's Big Question

eLearning Cyclops

It is tough to stay on top of all the emerging tools. When I do find interesting tools I will keep track of them using my Delicious account. April's Big Question from Learning Circuits is "How to Keep up?" This is in reference the immense and rapidly expanding technology tools. However, being involved in an e-learning community is a big help. For me it is a blog community and following many experts on Twitter.