Engineering Firewalls Knowledge Worker Methods 
Janet Clarey
APRIL 2, 2009
For services outside the firewall, blockage continues to be an issue driven by such barriers as organizational culture, bandwidth limitations, security issues, IT resistance, and lack of resources. information/knowledge workers. Most learning professionals view social media as valuable to learners, and usage is growing.
Jay Cross
APRIL 16, 2013
Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now. Think about a go-getter knowledge worker learns something new. [6]
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