The Key to Adoption of Collaboration Tools: Process Integration
Dashe & Thomson
SEPTEMBER 15, 2011
The more important missing piece for gaining user adoption of enterprise collaboration tools is less obvious. Laurie Buczek , in her Beyond the Cube blog, describes the Big Failure of Enterprise 2.0 This makes a lot of sense. But, if the tool requires switching workflows mid-stream, user adoption will continue to languish.
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