E-Learning Provocateur

SEPTEMBER 3, 2009

But of course, tweet scanning also falls into the Customer Service portfolio. Twitter is used by many as a loudspeaker to vent their displeasure at bad service. Imagine interacting with your colleagues across the enterprise, asking questions, collaborating, sharing knowledge. So as a technology, Twitter is really simple.

Twitter 198

Twitter Scanning Social Networks Business 198

Tony Karrer

DECEMBER 14, 2010

What I wrote more about in 2010 than past years: Text-to-Speech (8) OCW (3) SharePoint (8) eLearning Strategy (16) eLearning Tools (34) Corporate eLearning (18) Knowledge Worker (8) Authoring Tools (8) Voice (15) Knowledge Work (4) Captivate (11) Adobe Captivate (6) Enterprise 2.0 (6) Top eLearning Sites?

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

Skilful Minds

JUNE 24, 2010

Consequently, we now see social media monitoring companies merging with text analytics companies to bundle their service offerings to fine tune their ability to monitor a customer's activity and online influence, tracking that information to the workflows of marketing, sales, customer support, or operations in near real time.

Analytics 69

Analytics Enterprise 2.0 Social Media Enterprise 69

Tony Karrer

OCTOBER 19, 2009

I'm particularly looking forward to discussions around: How information services and enterprise 2.0 One of the things we are doing this year is asking speakers to keep their presentations to 25-30 minutes so that we have lots of times to have discussions. are intersecting with Learning / eLearning? Where does social really fit?

LearnTrends 100

LearnTrends Enterprise 2.0 Diversity Training SkillSoft 100

Skilful Minds

AUGUST 18, 2009

The emergence of social media provides people inside and outside organizations with a way to actively speak about, speak to, and engage the product and service offerings of enterprises. Enterprises, on the other hand, listen to, engage, and act on insights gained from social media. Social Networks Web 2.0

Social Networks 62

Social Networks Wiki Enterprise 2.0 Social 62

E-Learning Provocateur

APRIL 17, 2009

Other articles claim this service will be free. For example, San Francisco cancelled its plans for free municipal wi-fi when the service provider refused to fund the construction of the network. Alternatively, would an individual employee use their own service provider in conjunction with a company-supplied mobile device?

Vodcaster 100

Vodcaster Enterprise 2.0 Wiki Wikipedia 100

E-Learning Provocateur

JULY 7, 2008

Financial services in the virtual world. So what does Second Life offer legally incorporated, government-regulated financial services organisations in terms of e-learning? Consider the following possibilities for customers : A virtual island where visitors can come to learn about your products and services.

Second Life 100

Second Life Linden Virtual World Enterprise 2.0 100

Tony Karrer

MAY 29, 2007

What sparks this post is the combination of a recent post by Stephen Downes that includes a brief exchange with Jay Cross in the comments and some interesting discussions in the Enterprise 2.0 In it, he points out that a stepping stone to Enterprise 2.0

Knowledge Work 108

Knowledge Work Personal Learning Environment PLE 108

Mindflash

MARCH 25, 2013

Examples of technologies that can be used to facilitate asynchronous learning include learning management systems, enterprise social networks, wikis, blogs, on-line discussion forums, and even email. As enterprise 2.0 In other words, learning that takes place on-line when the participants are not all together.

Blended Learning 101

Blended Learning Virtual Classroom AICC LCMS 101

Tony Karrer

DECEMBER 14, 2006

At a Web 2.0 event that I moderated, one of the speakers was Matt Glotzbach, Head of Products at Google Enterprise. He made a really interesting point that with ready access to all sorts of new services, adoption was likely to now start with Consumers and Prosumers and then migrate into organizations.

Instructional Design 100

Instructional Design Change ADDIE Enterprise 2.0 100

CLO Magazine

NOVEMBER 30, 2012

Use networks to create services and share collective intelligence. He knows it’s inevitable that businesses will construct networks that connect everyone in their ecosystems to co-create and deliver services that delight customers and share collective intelligence. You’ve been doing your own research on Enterprise 2.0

Social Networks 80

Social Networks Social SocialText Social Network 80

Jay Cross

JANUARY 11, 2012

Customers are fed up with mediocre service. Social business , Enterprise 2.0 , Radical Management , the Connected Company , Living Networks , Management 3.0, Return on assets has declined every year for the last forty. We can’t go on like this. Many people have suggested what business needs to do differently.

Social Networks 68

Social Networks Business Enterprise 2.0 Compliance Training 68

Clark Quinn

MAY 17, 2010

The convener had heard me speak on the performance ecosystem (via Enterprise 2.0, The flow from marketing to engineering has to stop forking as the same content gets re-purposed for documentation, customer training, sales training, and customer service, but instead have a coherent path that populates each systematically.

Performance Support 161

Performance Support Integrate Performance Enterprise 2.0 161

Clark Quinn

AUGUST 26, 2008

Jay does speak to this in his post, but I'm not sure that the adoption of Enterprise 2.0 The learnscape is a foundation for learning that is self-service, spontaneous, serendipitous, drip-fed, and mentored as well as the formal training that will always be with us. really gets you performance support.

Performance Support 129

Performance Support Support Performance Wiki 129

Tony Karrer

JULY 25, 2006

This is an interesting topic because it highlights a schism that is echoed in the larger world of IT: Enterprise IT (Big Systems) vs. Emergence (see Enterprise 2.0 Enterprise IT on the other hand, attempts to provide significant support for processes and business rules. and emergence ). Then you pave those paths.

Emergent 100

Emergent Compliance Training Virtual Classroom System 100

CLO Magazine

DECEMBER 21, 2010

By just asking the questions I’m asking, you’re doing me a disservice in the name of service. Cloud-based services and software have gone mainstream. We download or stream movies and television shows through services like Netflix, Hulu and iTunes. Who will own enterprise collaboration? Finance and operations?

Enterprise 2.0 54

Enterprise 2.0 iTunes Collaboration Enterprise 54

Tony Karrer

MARCH 16, 2009

In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 This is going to start with interesting new departments that focus on things like community management or enterprise 2.0. What new departments will be responsible for parts of workplace learning?

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

Jay Cross

OCTOBER 17, 2009

Enterprise 2.0, Common tools for diverse communities at Xerox Global Services. Microlearning: Beyond Learning Objects and Just-in-time Performance Support. The Challenge of Convergence – Approaches for Getting Learning and Support Where Its Needed. Convergence, and Innovation. Convergence and Web Squared.

LearnTrends 36

LearnTrends Enterprise 2.0 Learning Objects Diversity Training 36

Jay Cross

NOVEMBER 15, 2009

Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. Today, Enterprise 2.0 He shares strategies, stories, and real-world examples of successful enterprise collaboration using 2.0 Want to see the best in Enterprise 2.0

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

APRIL 10, 2010

Tony Karrer picked up some of the disconnects in a post entitled Social Learning Tools Should Not Be Separate from Enterprise 2.0. So, it’s perplexing to see why training yet again wants to separate itself from the enterprise and use their own set of social tools. Read the comments to get the full flavor of the argument.

Confluence 65

Confluence Jive Enterprise 2.0 Xyleme 65

Tony Karrer

FEBRUARY 22, 2011

10 Predictions for 2011: Trends that Will Reshape the Training Industry Total spending for training services will increase by an estimated 7-9%. Prediction #8 => Lots of Discussion around Enterprise Gamification As you know, I'm big time into using social signals as a means of social filtering. The Future is Mobile 3.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Tony Karrer

JULY 12, 2006

Ozzie had made his views widely known in his October 28, 2005 memo called, "Services Disruption,” where he stated the future would be dominated not by software like that made by Microsoft, but by services offered by companies like Google and salesforce.com who were changing the software game forever by delivering a new paradigm.

Web 100

Web Mash-up Mashups Business 100

Jay Cross

NOVEMBER 15, 2012

Use networks to create services and share collective intelligence. It’s inevitable that businesses will construct networks that connect everyone in their ecosystems to co-create and deliver services that delight customers and share collective intelligence. You’ve been doing your own research on “Enterprise 2.0”

Social Networks 55

Social Networks Social Social Network SocialText 55

E-Learning Provocateur

MAY 3, 2010

As an enterprise, Acme Corporation is “dipping its toes&# into social media. This may mean appointing a Social Media Manager to centralise the authority, engage with the right people (eg Customer Service, Legal, Public Affairs, Marketing), and drive real outcomes. Specifically, someone needs to own it.

Social Media 186

Social Media Media Social Technology 186

Jay Cross

OCTOBER 22, 2009

A thriving social network is the backbone of social learning in the enterprise. Hinchcliffe, a respected interpreter of all things enterprise 2.0, today announced an alliance with Socialtext and Asuret called Pragmatic Enterprise 2.0. Pragmatic Enterprise 2.0 Pragmatic Enterprise 2.0

Enterprise 2.0 41

Enterprise 2.0 Enterprise Social Networks SocialText 41

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too. Oh, and she speaks fluent Polish and Russian. May I also introduce you to Gavin, the IT grad.

Expertise 175

Expertise iPhone Customer Service Forum 175

E-Learning Provocateur

AUGUST 19, 2012

He’s an administrator in the back office of a financial services organisation. So while they might not be experts in the entire domain, they will be experts in parts thereof. Take Sam for example. He’s no expert in superannuation, but he sure knows how to process a unit switch – even complicated ones.

Expertise 184

Expertise Expert Attitudes Tutorial 184

eLearning Learning Posts

NOVEMBER 10, 2009

Cloud service and deployment models , November 5, 2009. Ross Mayfield and Robert Scoble talk about Socialtext and Enterprise 2.0 (via Embedding Google Wave into Blackboard , November 6, 2009. The value of social media for learning , November 4, 2009. Moodle and Elgg: a comparison , November 2, 2009. November 2, 2009.

Google Wave 46

Google Wave Social Media Google Media 46

Jay Cross

AUGUST 16, 2008

Nevertheless, the e-learning icon can pin-point the beginning of his career to the day in 1976 when a former colleague asked for his help with a client in need of an assessment of the market for a new service. He works at the intersection of learning, performance, and Enterprise 2.0.

Job 36

Job CD-ROM Enterprise 2.0 Internet 36

E-Learning Provocateur

AUGUST 26, 2012

But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Obviously she’s an SME in the dispensation of hot beverages. That’s her job. That’s her job, too. Oh, and she speaks fluent Polish and Russian. May I also introduce you to Gavin, the IT grad.

Expertise 110

Expertise iPhone Customer Service Forum 110

Tony Karrer

APRIL 15, 2009

eLearning Technology Tony Karrers eLearning Blog on e-Learning Trends eLearning 2.0 eLearning Solutions Enterprise 2.0 Social media allows us new ways of listening, engaging, connecting and learning about what our customers and potential customers are saying about our brand/product/service.

Blended Learning 105

Blended Learning Social Learning Social Technology 105

Jay Cross's Informal Learning

DECEMBER 13, 2009

One of the things that Andrew McAfee, principal research scientist at the Center for Digital Business in the MIT Sloan School of Management, says when he talks about Enterprise 2.0 However, the technology, specifically Web 2.0, Things move faster and service improves. is that it’s NOT about the technology.

Web 52

Web Change Metrics CLO 52

E-Learning Provocateur

AUGUST 19, 2012

He’s an administrator in the back office of a financial services organisation. So while they might not be experts in the entire domain, they will be experts in parts thereof. Take Sam for example. He’s no expert in superannuation, but he sure knows how to process a unit switch – even complicated ones.

Expertise 105

Expertise Expert Attitudes Tutorial 105

eLearning Learning Posts

MAY 3, 2010

The Org Structure of Enterprise 2.0 - trainingwreck , April 18, 2010 I’m lucky to be a member of the 2.0 As a member, I have access to a plethora of sharing, information and intellect as it relates to how individuals are driving Enterprise 2.0 Enterprise 2.0 - do the tools really matter?

Google Buzz 85

Google Buzz iPad Blended Learning Google 85

eLearning Learning Posts

MARCH 3, 2010

While the service is not necessarily in its final form yet, and certainly not everyone who has tried it likes it, it certainly is not too early to start looking at Buzz as a potential learning environment. Enterprise 2.0 With virtual worlds, we can expand the use of storytelling. is the same old same old repackaged?

Google Buzz 40

Google Buzz iPad Blended Learning Google 40

Tony Karrer

MARCH 3, 2008

eLearning Trends Enterprise 2.0 Target Audiences (Survey Question 2) Question 2 - What audiences are the most likely to use these tools in your organization?

Wiki 105

Wiki Web Social Networks Authoring Tools 105

eLearning Learning Posts

MARCH 16, 2010

Packrati.us = Twitter + Delicious - Social Media in Learning , March 9, 2010 This site provides a useful and very simple bookmarking service for Twitter. 0160; My list now contains examples of its use for both formal social learning as well as for enterprise sharing and collaboration. Will the same thing happen in social?

Blended Learning 43

Blended Learning Compliance Training Authoring Tools Instructional Design 43