The Other 90% of Learning
AUGUST 3, 2012
Serving enterprise customers. Knowledge workers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. Today’s world is a kaleidoscope, information is a tsunami, and workers face novel, complex situations every day. What’s important is tacit knowledge, the know-how that’s taught by experience as opposed to the know-what that is written in books or a syllabus. Learning is social.