Jay Cross
MAY 23, 2008
Performance is what it’s all about; that deals with organizational objectives and metrics, the impact of learning, and how performance improvement is implemented. social software apps. social network analysis. For me, it’s the year of the network connections. learning with peers. expert locators.
Jay Cross
NOVEMBER 18, 2009
Moderator (Harold Jarche): all internal departments are "artificial" boundaries - need to rethink roles in a networked environment. kelly_smith01: @Bob MacKie sales persons could "train" everyone on customer needs (percieved) or the nature of cutomer business - they should know the outside environment.
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