Evalution Knowledge Work Program ROI 
Jay Cross
JUNE 28, 2009
Productivity in a Networked era: Not Your Father’s ROI. At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. Traditional ROI. The industrial age has run out of steam.
Jay Cross
JULY 4, 2009
We are scrapping lengthy program development projects in favor of quick-and-dirty rapid development. Building a learning ecology is a different exercise than building a training program. In lieu of top-down control, it relies on continuous experimentation and evaluation. Not Your Father’s ROI (with Jon Husband).
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