Training Mojo: How to Measure Your Training Department
Your Training Edge
SEPTEMBER 6, 2012
Measuring training can be difficult, especially when you consider all of the “angles” You can measure for money, ROI, immediate success, or delayed success (or failure). A first impression is usually fairly accurate, so use immediate reaction surveys after each course, for both in class and online interventions. After the “smile sheet”, surveying should continue in the field. Instructor evaluation should be a part of any department measurement.