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Measuring the Effectiveness of Training and Development

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In a perfect world, the effectiveness of employee training and development programs would be measured by a simple formula which would give us the Return on Investment, or ROI. Where it gets messy is when employees, who are diverse in skills and knowledge, and are the integral part of an organization, are all expected to measure up to some ideal number for the organization’s ROI to be considered worthwhile to train and develop.

9 Things You Need to Know about Organizational Change


The organizations at the highest levels of effectiveness are 3 times more likely to spend time and effort considering behaviors which drive success rather than program cost. Examples can be training on communication for managers, interviews and analysis during the project to see if the change story is working, and so on. High customer satisfaction has a wealth of positive externalities for the entire organization and leads to more sustained ROI.