article thumbnail

Re-evaluating Evaluation | Social Learning Blog

Dashe & Thomson

My thinking about training evaluation was turned on its head by a presentation at the February 2011 MNISPI meeting by Beth McGoldrick of Ameriprise’s RiverSource University. She combined Michael Scriven’s Key Evaluation Checklist with Donald Kirkpatrick’s Four Levels of Learning Evaluation and Robert Brinkerhoff’s Success Case Method.

Evalution 160
article thumbnail

How to Determine an Optimal HR to Employee Ratio

Acorn Labs

HR services are only as effective as their resources allow, and having an optimised HR-to-employee ratio helps deliver better efficiency in HR functions. We'll take a look at how to calculate the HR-to-employee ratio for your business and how you can determine the best number of HR people for your organisational needs.

Ratio 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Determine an Optimal HR to Employee Ratio

Acorn Labs

HR services are only as effective as their resources allow, and having an optimised HR-to-employee ratio helps deliver better efficiency in HR functions. We'll take a look at how to calculate the HR-to-employee ratio for your business and how you can determine the best number of HR people for your organisational needs.

Ratio 52
article thumbnail

Balancing Quality and Speed in Rapid eLearning Content Development

Thinkdom

One can evaluate the cost to benefit ratio of a solution by measuring the results in terms of the time or effort saved. For an eLearning project to be executed successfully, it is not required for the team to have all the tools in their box.

article thumbnail

16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Today, we’ll focus on the retail industry and conclude our series by reviewing six retail store metrics to evaluate a business’ health. Evaluating this number allows you to see what new revenue sources might be affecting your sales or whether your store has seen increased productivity in sales personnel or management.

Metrics 113
article thumbnail

8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. How to create a great customer service training plan. Ready to get started?

article thumbnail

Kirkpatrick Revisited | Social Learning Blog

Dashe & Thomson

I have included Kirkpatrick’s Four Levels of Evaluation in every proposal I have ever written, and I wanted to hear from Kirkpatrick himself regarding his take on the current state of evaluation and whether his four levels are still viable. This is no longer just evaluating whether you like the course. Level 1: Reaction.