Events Liability ROI Tagging 
CLO Magazine
JANUARY 3, 2018
While we all know the importance of measuring value and benefit relative to the bottom line, Marcel Robles noted in a Business Communication Quarterly article that, “Calculating the ROI and measuring effectiveness of communications training, ethics, teamwork skills, and other softer skills is extremely hard.”.
Tony Karrer
MARCH 3, 2008
There were about 7 examples mentioned including Intuit using a Wiki-like system for customers to ask questions/get advice around taxes, using a group blog with students prior to a formal learning event, the US Army's use of collaboration tools to share best practices in Iraq, and several others. There were a few others. No anonymous users.
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