Applying Expertise

Clark Quinn

I’m trying to get my mind around how the information we’re finding out about expertise matches to the types of problems people face. If you look across the literature on expertise, and the recent writing on how our brains work (c.f. Kahneman’s Thinking Fast and Slow ), you see an emerging picture of expertise. When you look at the Cynefin model, which characterizes the types of problems we face, we see what types of expertise are helpful.

Advanced Mobility: Supporting Knowledge Sharing

Upside Learning

The organisation wanted to leverage the expertise of its star performers. Mobile Learning knowledge creation knowledge production knowledge sharing Mobility Performance SupportOne of the world’s largest technology solutions providers (offering enterprise software and hardware solutions) had come to us with an interesting training requirement.

Content Expertise for Instructional Designers

Experiencing eLearning

We needed SMEs and IDs, but the IDs needed to have a prior working knowledge of the subject of the module they were working on. He had created a lot of training and instructional materials for university classes, but he did not have working knowledge of finance operations. The ones who struggled had little previous knowledge or experience with the module subject. It seems someone with less expertise could have an easier time being an advocate for beginning learners.

Accessibility Expertise: Determining Where It Belongs in Elearning Development

The Learning Dispatch

Instead of making everyone on your team an accessibility expert in all things, formalize and implement processes that place appropriate knowledge and skill in the right role. The post Accessibility Expertise: Determining Where It Belongs in Elearning Development appeared first on Microassist.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

employees have the knowledge and skills. struggle with applying their new knowledge on the job. managers will then use these new skills and knowledge. Apply: With her new skills and knowledge, Sue is ready to try applying SMART in her conversations for a couple of weeks.

Discussing the ASTD Handbook, eLearning, and Published Expertise with Elaine Biech

Web Courseworks

Some of you may wonder how a printed handbook could possibly compete with the networked knowledge and agile, on-demand content production of the digital world, but in this case I don’t think it’s proper to set it up as a zero-sum competition.

Getting Started With Knowledge Management

Geenio

In this article you will find a list of basic recommendations that can be used to establish knowledge management in an organization. If your company treats its employees’ expertise with the respect it deserves, you can use the information

How to Boost Associate Expertise to Deliver a Successful Omni-Channel Retailing Experience

Axonify

We wanted to help retailers with this challenge, so we’ve created an eBook called: How to Boost Associate Expertise to Deliver a Successful Omni-Channel Retailing Experience.

Our thirst for expertise

Janet Clarey

Poke around while you’re there you’ll see that it’s generally a big knowledge market. I think Quora gets at our thirst for expertise. I haven’t answered a question on Quora even though I’ve had an account for about a year.

How do you fight inert knowledge? Develop quality instruction…

Coffee and Design

Consider Wikipedia’s definition of Inert Knowledge — information which one can express but not use. So, how are these “facts” or bodies of knowledge recalled when needed from the LTM? Uncategorized expertise inert knowledge information processing ITForum long-term memory

Searching for Expertise - LinkedIn Answers

Clark Quinn

Yesterday I created a screen cast on LinkedIn for Finding Expertise. This is definitely a knowledge work task where talking to someone will help. Today, I saw a post on our Free - Web 2.0 for Learning Professionals where someone said: I am currently trying to find a SME experienced with Moodle (a CMS/LMS) and WizIQ (synchronous web class technology). I posted a query about this to several of the groups that I've joined on LinkedIn and have received about a dozen responses so far.

Freedom to Learn and Pursue One's Expertise

Vignettes Learning

We call it Path to Expertise or Path2X. Yet, the breadth and depth of knowledge required by learners surpass our present capabilities to provide this to our members. This provides them a unique perspective of their pursuit of expertise.

Expertise: Why The Odds are Stacked Against Novices

Vignettes Learning

I continue to plow the literature on expertise and find it most exhilarating and inspiring. However, this outlook is the far-end spectrum of what expertise is. If we look at expertise as an final end result of capability and mastery, then we may be stuck.

How to Boost Associate Expertise to Deliver a Successful Omni-Channel Retailing Experience

Axonify

We wanted to help retailers with this challenge, so we’ve created an eBook called: How to Boost Associate Expertise to Deliver a Successful Omni-Channel Retailing Experience. We thought we’d share it with you too because, even if you’re not in retail, understanding how to increase employee knowledge is important in every industry for building and sustaining competitive advantage.

Employee Management Skills Every Leader Should Know

Your Training Edge

Expertise. Your market knowledge and experience need to assist all those whom you supervise, helping them to attain a greater degree of success. You ought to have the ability to pass on helpful knowledge and convenient trade tricks that will aid your group stand out.

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3 Ways to foster a knowledge based organization

SkyPrep

3 Ways to Foster a Knowledge Based Organization. In one way or another, organizations today have realized that to confront the cut-throat competition in international market environment, it is essential to become a knowledge based organization. What is a Knowledge based Organization?

Getting the SME to Share Expertise for eLearning: Understanding “Type”

Web Courseworks

dissertation proposal on contributing factors to expertise-sharing between the SME and the design team. The development team member bonding with the SME starts with a better understanding of the types of expertise. In the book Expertise in Context , edited by Paul J. Quality of Knowledge: according to which experts simply know more than do non-experts—memory must play a role or ability to quickly find the information.

See the wood for the SMEs

E-Learning Provocateur

In my previous blog post, Everyone is an SME , I argued that all the employees in your organisation have knowledge and skills to share, because everyone is an SME in something. Does your organisation have a searchable personnel directory that captures everyone’s expertise?

See the wood for the SMEs

E-Learning Provocateur

In my previous blog post, Everyone is an SME , I argued that all the employees in your organisation have knowledge and skills to share, because everyone is an SME in something. Does your organisation have a searchable personnel directory that captures everyone’s expertise?

Want To Share Your Expertise? You’re Cursed. Here’s How To Fix It.

OpenSesame

Because you know more about your topic than others do, and you want to share your knowledge with them. But have you ever stopped to think about how your expertise could be making it harder for you to create effective online courses? Hinds called this the Curse of Expertise.

Learnlets » Climbing the expertise ladder

Clark Quinn

Virgin Media: Recording employee knowledge

Visual Lounge

Our very own Innovation Strategist, Troy Stein, flew to the UK earlier this year to visit Virgin Media to see how one of the largest media companies was using Snagit to document and share the invaluable knowledge of some of their most experienced employees.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally.

Everyone is an SME

E-Learning Provocateur

One of the recurring themes on my blog is a call for Subject Matter Experts (SMEs) to share their knowledge with the wider organisation. We need to empower the many to share their expertise.

Everyone is an SME

E-Learning Provocateur

One of the recurring themes on my blog is a call for Subject Matter Experts (SMEs) to share their knowledge with the wider organisation. We need to empower the many to share their expertise.

The role technology plays in the knowledge creation process

Docebo

The following is part two of an excerpt from a knowledge brief by Aberdeen Group : the brief discusses the role that technology plays in the knowledge creation process and the ways in which Learning 3.0 The creation of new knowledge always begins with the individual.

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Growing From Knowledge-Based to Performance-Driven Learning

mLevel

A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based. In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed to only build knowledge.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally.

Human Connection, Not Technology, Most Important in Knowledge Transfer

CLO Magazine

Retirement is just around the corner for many in this cohort, meaning a whole lot of knowledge is about to walk out the door. Experience-based means that a lot of the knowledge that you need to keep your company successful exists in the heads of your key employees, your talent.”.

Accelerating Product Knowledge with New Hires for the Holiday Season

Axonify

Instead of providing the same product knowledge training to every associate, focus on providing learning according to the products or departments they are involved with so they have the in-depth information they need to truly help customers. Offer knowledge on demand.

The importance of a Knowledge Sharing Culture

Growth Engineering

The importance of knowledge management within organisations used to be a thing that could be easily overlooked. In this article we’ll show you what organisations stand to lose by allowing experts to hoard knowledge and just how badly things can go wrong when this aspect is ignored.

Internal expertise – Finding, sharing and growing – The very interesting webinar.

Learning Cafe

“Basis of credibility of a person who is perceived to be knowledgeable in an area or topic due to his or her study, training, or experience in the subject matter.” The need to capturing and disseminate expertise is becoming more acute. We had a very knowledgeable expert panel who shared their insights during the webinar. The panel comprised of: Peter Davis – Senior Manager Knowledge Management at Westpac. Learning or Knowledge Management or both ?

How To Extract Knowledge From Experts Before It’s Lost

Dashe & Thomson

Even if the company appreciated his expertise and commitment, they likely wouldn’t let him leave with a computer. Now, what would happen if that same employee walked out on his last day without sharing any of his expertise? Business as usual… The post How To Extract Knowledge From Experts Before It’s Lost appeared first on Dashe & Thomson. Learning institutional knowledge subject matter experts

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Knowledge, practice and community

Learning with e's

This can be in any field of expertise, and can be formal or informal in constitution. In an ideal CoP information is shared between members as they discover new methods to improve their domain of expertise, and discussion flows freely between members.

Accelerating Product Knowledge with New Hires for the Holiday Season

Axonify

Instead of providing the same product knowledge training to every associate, focus on providing learning according to the products or departments they are involved with so they have the in-depth information they need to truly help customers. Offer knowledge on demand. For more information on how Axonify can help boost associate knowledge, read our white paper “ How to Boost Associate Expertise to deliver a Successful Omni-Channel Retailing Experience.”.

7 Ways to Encourage Experts to Share Knowledge

Growth Engineering

When it comes to learning and development, knowledge sharing can be a training manager’s best friend. A system that allows knowledge sharing takes some of the load off by letting learners with questions find the experts with the answers. Make knowledge sharing part of the culture.

Tools For Capturing SME Knowledge

The eLearning Coach

Lots of ways and tools to capture the expertise of a subject matter expert. Post from: The eLearning Coach Tools For Capturing SME Knowledge. Media

Retiring Workforce? Use Your LMS To Capture Their Knowledge

Upside Learning

How to capture the knowledge that resides in the heads of the ageing workforce, which is on the verge of retiring? I believe an LMS could be a good place for sharing and capturing tacit knowledge. Learning Management Knowledge Capture LMS Retiring Workforce

BLP Wins 2016 Horizon Awards for Knowledge Guru ‘Drive’ and Custom Mobile Learning Solution

Knowledge Guru

The Knowledge Guru Drive mobile reinforcement and gaming app earned two Bronze designations: one in the Mobile Apps – Education category and the other in the Mobile Apps – Games category.