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Helping Subject Matter Experts be more effective

Matrix

Subject Matter Experts (SMEs) have become a very valued commodity today. SMEs have been part of training for a long time – in the old days of classroom interventions, they featured as guest speakers. Invest in training SMEs.

How to Unlock the Expertise Economy with Upskilling

Avilar

In their much-publicized book, The Expertise Economy: How the Smartest Companies Use Learning to Engage, Compete and Succeed , the pair depicts a future of work that is more about diverse and unique skill sets —transforming their employees into experts and ultimately, creating their biggest competitive advantage — than about knowledge, roles, and job hierarchies. In the “expertise economy,” how are companies getting the skills they need?

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Gift horses

E-Learning Provocateur

Sometimes it takes an expert to show them. In an era in which the very existence of the L&D department is attracting evermore scrutiny, the role of the “expert” in our context is becoming increasingly pertinent. I have long been of the opinion that L&D professionals should dispense with being the SME of what is being trained; and instead be the SME of how it’s being trained.

Subject Matter Experts vs Learning Experts: What’s the Difference?

Bottom-Line Performance

They’ve outgrown the tried and true training approaches of yesterday and are ready for something different. Meet the Subject Matter Expert. Our clients are usually experts in their field or have easy access to others on their team who are considered expert. These individuals are subject matter experts. They know their content, but they are not experts at teaching this content to others. Meet the Learning and Performance Experts.

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Why L&D Teams Should Develop In-House SMEs and How to Do It

TOPYX LMS

Subject matter experts (SMEs) are critical for the proper development of both in-person and online employee training programs as they have the knowledge to help L&D teams shape training and ensure it is accurate, understandable, and comprehensive.

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7 Ways to Encourage Experts to Share Knowledge

Growth Engineering

When it comes to learning and development, knowledge sharing can be a training manager’s best friend. A system that allows knowledge sharing takes some of the load off by letting learners with questions find the experts with the answers. In many organisations, the knowledge management system and the learning management system are one and the same. Make knowledge sharing part of the culture. What is the default behaviour when it comes to sharing knowledge?

Subject Matter Experts: The Key to Knowledge Transfer

Instilled

Subject matter experts (SMEs) have a deep understanding of specific areas. And whether it’s helping customers and clients or sharing their insider knowledge with peers, SMEs play a vital role in your organization. In this post, see how you can identify internal SMEs and capitalize on their expertise to create and share knowledge across multiple channels. What Are Subject Matter Experts? How to Identify Internal SMEs and Capture Knowledge.

Subject Matter Experts: The Key to Knowledge Transfer

gomo learning

Subject matter experts (SMEs) have a deep understanding of specific areas. And whether it’s helping customers and clients or sharing their insider knowledge with peers, SMEs play a vital role in your organization. Let’s look at how you can identify internal SMEs and capitalize on their expertise to create and share knowledge across multiple channels. What Are Subject Matter Experts? How to Identify Internal SMEs and Capture Knowledge.

How to Identify Subject Matter Experts

Growth Engineering

As your training programme grows, you’ll need plenty of fresh content on a regular basis to keep your learners engaged. However, every piece of learning content you create needs the input of a subject matter expert. These people have grown their expertise to become the chief authority on a particular topic. Often, you’ll find that you don’t know who these experts are. Furthermore, even the expert might not realise that they are the expert! Expert Status.

Discussing the ASTD Handbook, eLearning, and Published Expertise with Elaine Biech

Web Courseworks

Call me old fashioned, but I do still see the value in a thoughtfully constructed book curated by a trusted source and filled with vetted content from a wide variety of industry experts. Some of you may wonder how a printed handbook could possibly compete with the networked knowledge and agile, on-demand content production of the digital world, but in this case I don’t think it’s proper to set it up as a zero-sum competition.

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Putting Members’ Needs First: Working with Subject Matter Experts

Association eLearning

Subject Matter Experts (SMEs) may be from Mars, and Instructional Designers may be from Venus … but at the end of the day, your members are the actual center of the universe! The working relationship between Subject Matter Experts and Instructional Designers (IDs) is often portrayed as antagonistic, challenging, and “like pioneering a new frontier in the universe.” I’m talking about the very frightening concept of each party accepting that both are experts in their own right.

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Accessibility Expertise: Determining Where It Belongs in Elearning Development

The Learning Dispatch

Do I need an expert? You might not expect a subject matter expert to have a grasp of the intricacies of instructional design. While making all members of the team experts on all facets of accessibility is a heavy lift, bringing in an accessibility expert at the end to verify your course has its own difficulties. So, do I need an accessibility expert on my team? Do you bring in an accessibility expert?

About Declarative and Procedural Knowledge and the Expert-Novice Divide

ID Reflections

I have been reading the book Telling Ain’t Training by Harold D. In this post, I am going to discuss what Harold and Erica say about declarative and procedural knowledge and the novice-expert divide. Here is a graphic for reference: Declarative knowledge is about describing how things are done, what we see, and what we know. Procedural knowledge is about “doing.” They have acquired this expertise over the years by doing, by applying.

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Virgin Media: Recording employee knowledge

TechSmith Camtasia

Our very own Innovation Strategist, Troy Stein, flew to the UK earlier this year to visit Virgin Media to see how one of the largest media companies was using Snagit to document and share the invaluable knowledge of some of their most experienced employees. Training is a necessary aspect of every company, whether you’re a new hire or a veteran employee. There’s no way a training department can know or share all the knowledge employees company-wide need to know.

Some Differences Between Experts and Novices

Kapp Notes

As learning professionals, it is important that we understand that novice learners and expert learners demand/require and need a different approach to instruction. You cannot develop learning events for novices using the same instructional strategies as you do for someone who has a high level of knowledge in a content area. For experts, the knowledge structure represents phenomena in the domain in relation to higher-order principles.

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Developing Training Material for Hi-Tech IT Products – Our Expertise, Your Advantage

Origin Learning

Consequently, the need to develop good quality yet simplified training courseware arises. Expertise in instructional design combined with the knowledge of subject matter experts has led us to a stage where we can rapidly understand your needs and develop high quality training content – be it from scratch or otherwise. Initial engagement involves creation of a shared platform to enable experts from both,your organization and Origin Learning to work together.

A Network of Experts: From Content Curation to Insight Curation

CLO Magazine

Yet, evidence suggests that teams containing or connected to experts always outperform even the best and brightest of individual experts, particularly when enabled with software or technology. Finding that valuable 2 percent relies on access to domain experts and their ability to filter information. In the past, the notion that knowledge is power meant people were expected to learn and remember what they learned in order to act.

Coaching subject-matter experts to facilitate learning

Matrix

Subject-matter experts (SMEs) are individuals with a deep understanding of a process, a technology or a part of the business. Innovation and creativity are closely linked to expertise in a field. When SMEs are involved in the learning process, they can offer technical acumen and specialized training to employees who are not too tech-savvy and need to brush up on their hard skills. Coaching subject-matter experts to facilitate learning.

Retiring Workforce? Use Your LMS To Capture Their Knowledge

Upside Learning

How to capture the knowledge that resides in the heads of the ageing workforce, which is on the verge of retiring? I believe an LMS could be a good place for sharing and capturing tacit knowledge. Allowing staff to learn from each other through a discussion forum can help capture the expert opinions on some critical questions. Ten or fifteen years ago, videos were used predominantly by most organizations for training. Australia's economy is thriving.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture.

Help Your Sales Reps Become Experts with Cloud-Based Content

Inkling

It’s not enough to be an expert on your company’s product: your reps need to be experts on the customer’s needs and the solutions to those needs. It’s time to train your sales force to demonstrate that they’re trustworthy advisors, armed with valuable expertise to supplement their budding partnership with each prospect. Allow your sales reps to supplement their knowledge with easy-to-access, optimized reference content.

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What is a Subject Matter Expert?

Growth Engineering

How are you supposed to train other people on a range of complex topics if you don’t have a full understanding of them yourself? It’s for this reason that L&D professionals have to spend so much time hunting down the various experts within their organisations, so that they can take their expertise and package it up for others to learn from! Subject Matter Expert. A subject matter expert, or SME, is someone who is the master of their own specific area of expertise.

5 Actionable Continuous Learning Tips from the Experts

Edume

Firstly it reduces churn - companies rated highly on training experienced 53% lower churn. And employee turnover is costly - when someone leaves you are hit with the triple cost of recruiting, interviewing and training someone new. This is because when you put knowledge in the palm of your peoples’ hands they are motivated and empowered to perform at their very best , and in a better position to adapt to rapid market change, like technological advancement.

Learning Management Systems Promote Knowledge Sharing

TOPYX LMS

Promotion of knowledge sharing – Last but certainly not least, the promotion of knowledge sharing is a vital component to good company culture. Knowledge sharing happens when information is voluntarily passed from one person to another, whether it is done so formally or informally. When a company’s culture is built on knowledge sharing, there is often a high level of trust among peers. Knowledge Sharing Creates Unrivaled Company Culture.

Freedom to Learn and Pursue One's Expertise

Vignettes Learning

I am proud to share that in a few weeks, Training Magazine Network will release a new first-of-its kind member service. We call it Path to Expertise or Path2X. Training magazine is a 40-year-old company. It has developed the best-of-breed resource materials in the world of training. Yet, the breadth and depth of knowledge required by learners surpass our present capabilities to provide this to our members.

Expertise: Why The Odds are Stacked Against Novices

Vignettes Learning

A Harvard Business Review article “ What’s Lost When Experts Retire ” reminded me about the dire need to rethink our roles as learning professionals and leaders: My sense is that our current of definitions and understanding of expertise may be at odds and stacked against helping novices to become experts. I continue to plow the literature on expertise and find it most exhilarating and inspiring. However, this outlook is the far-end spectrum of what expertise is.

Working with your Subject Matter Expert

TechSmith Camtasia

When it comes to developing great curriculum for the humans in your organization, finding the right subject matter expert (SME) can mean the difference between elegant content simplicity or complexity in motion. We can all accept that design simplicity is critical to the exchange of knowledge. Their role is to have complete knowledge of the topic. Their knowledge helps the organization perform at level best.

Here’s How Subject Matter Experts Help Build Great Courses

Rapid eLearning

Subject matter experts play a key role in the success of our courses. This is part three of the series on how to work with subject matter experts based on tips shared by your peers. First, we discussed how to set expectations and then we looked at how to manage the relationship with your subject matter experts. Ask the subject matter experts to explain things to you in layman terms, as if you have no knowledge about the subject.

Internal expertise – Finding, sharing and growing – The very interesting webinar.

Learning Cafe

“Basis of credibility of a person who is perceived to be knowledgeable in an area or topic due to his or her study, training, or experience in the subject matter.” The need to capturing and disseminate expertise is becoming more acute. We had a very knowledgeable expert panel who shared their insights during the webinar. The panel comprised of: Peter Davis – Senior Manager Knowledge Management at Westpac.

How to Turn Your Resident Experts Into Star Trainers

Mindflash

One of the great debates within the learning professional circle right now is whether subject-matters experts (SMEs) can be used as effective trainers. SMEs, which can come from anywhere — including within your very-own organization — are just people who happen to have an area of special expertise, whether that’s sales, using the computer system, or making coffee. If you can, download Vic Passion’s article, “They’re Experts, But Can They Be Trainers?”

Growing From Knowledge-Based to Performance-Driven Learning

mLevel

A consistent observation I’ve made is that the majority of learning deployed to organizations is purely knowledge-based. In fact, many L&D professionals I’ve worked with report that 70% to 85% of the learning they provide their organizations is designed to only build knowledge. Most L&D professionals realize that learning focused on only knowledge-based outcomes will do little to measurably impact performance.

9 Simple Hacks to Write Better Knowledge Base Articles

TechSmith Camtasia

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes.

Top tips from industry experts to maximize learning success in 2020

Elucidat

4 top tips from industry experts to maximize learning success in 2020. One solution proposed by Miguel Premoli (VP of HR, Boots Walgreen Alliance) is to identify experts on the shop floor, people who have the expertise and can share it with others. Giving the experts a platform to share might feel daunting: if you’re putting responsibility for learning directly into the hands of employees, how does central L&D keep a hold on what people are actually learning?

The Video Creator’s Guide to Working with Subject Matter Experts

TechSmith Camtasia

It’s a classic conundrum: You need great video or tutorial content, but you’re not an expert in the field. On the other hand, your subject matter experts aren’t exactly expert video creators and you need something that looks professional. But great tutorial and training videos need more than a passing knowledge. That’s where your subject matter expert (SME) comes in. What is a subject matter expert and why are they important?

Employee Management Skills Every Leader Should Know

Your Training Edge

Expertise. Qualities that emanate professionalism would include giving remarkable customer service with an expert mindset and determining diplomatic services to workplace issues. Your market knowledge and experience need to assist all those whom you supervise, helping them to attain a greater degree of success. Managers are frequently contacted to offer training and coaching for their workers. We hear a lot about management skills.

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12 Tips to Get the Most from Subject Matter Experts When Developing E-Learning Courses

Capytech

12 Tips to Get the Most from Subject Matter Experts When Developing E-Learning Courses. Does the creation of an e-learning course you are planning require the involvement of a subject matter expert? Subject matter experts, or SMEs, and their contribution to your course can determine its success. After all, your e-learning development team is likely to be a third-party expert. As for everything else – leave that to the e-learning experts on your development team.

Human Connection, Not Technology, Most Important in Knowledge Transfer

CLO Magazine

Retirement is just around the corner for many in this cohort, meaning a whole lot of knowledge is about to walk out the door. While it’s important for people to bring their own expertise to work, “there’s no use in losing all of the perspective of the prior occupant of that role if it’s deep smarts, if it’s business critical and if it’s experience-based,” Leonard said. Knowledge transfer isn’t just critical when people retire, either.