Stratbeans

AUGUST 7, 2018

More specifically, there is on large UK based insurance company, with a huge fleet on street, the process of engaging with them inspired us to look closely at this query management problem. Depending on how an organization does query management determines what knowledge management “era” your organization lies in.

Performance Support 40

Performance Support Sales Support Performance 40

Clark Quinn

SEPTEMBER 22, 2008

During my presentation last Thursday that was an introduction to eLearning 2.0 as part of an online event for the eLearningGuild, I mentioned a few common ways that I've seen eLearning 2.0 approaches.

eLearning 2.0 233

eLearning 2.0 Wiki Examples Corporate eLearning 233

ProProfs

APRIL 10, 2017

To increase the level of social culture and collaboration, create a simple online community where you’ll encourage people to exchange the knowledge they possess. For example, you can create a forum or an interactive FAQ page where the employees will be able both to ask and answer questions.

Social Learning 79

Social Learning Social Online Learning Online 79

Clark Quinn

AUGUST 26, 2008

Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. I would say that they come closer to knowledge management than performance support.

Performance Support 129

Performance Support Support Performance Wiki 129

Ed App

FEBRUARY 22, 2022

For seamless collaboration and knowledge sharing among your learners, Proprofs also provides additional features like a learning community, virtual classrooms, discussion forums, and a centralized knowledge base for FAQs, how-to manuals, and other training materials. . Knowledge management. Course library.

Alternatives 40

Alternatives Virtual Classroom LMS Authoring Tools 40

Tony Karrer

MARCH 10, 2008

He points out that we have responsibility around: Wide range of approaches (resources and job aids, portals, knowledge management, eCommunity, coaching, mentoring, informal learning, etc.), I like how Clark Quinn broke this down a bit in Scope of Responsibility.

Long Tail 105

Long Tail Wiki Big Question FAQ 105

Ed App

OCTOBER 11, 2021

Abara LMS is a powerful corporate elearning solution designed to simplify businesses’ employee training processes and resource management. Highlights: Editable course templates, course library, quiz maker, AI-powered reporting, learning community, virtual classrooms, discussion forums, knowledge base.

Alternatives 40

Alternatives Articulate Virtual Classroom Authoring Tools 40

Instancy

FEBRUARY 23, 2014

The most common types of mobile Performance Support are job aids, FAQ’s, small tutorials, chat apps, and demos. Mobile devices are a great medium for delivery of performance support in academic as well as corporate sectors, where information can be accessed quickly and the task completed.

Performance Support 52

Performance Support Performance Support Mobile 52

Growth Engineering

AUGUST 4, 2016

By making knowledge more readily available, more visible and easier to share, you can improve efficiency in all areas – not just for induction training. Collaborative knowledge management systems can speed up the onboarding process significantly.

Training 40

Training Train FAQ Engineering 40

ID Reflections

MAY 18, 2010

Preamble Projects are how we change the world and introduce new knowledge into our organizations (when they are done well that is - also sometime how we remove obsolete knowledge and processes). Some of the most FAQ were: What do you mean by gathering content? What is a storyboard?

Project 104

Project Change Storyboard ILT 104

The Learning Circuits

OCTOBER 25, 2005

When you talk about manuals and online references, even FAQ's, the dead elephant in the room is Wiki's. When you talk about knowledge management, the hidden context is blogs and podcasts. And yet they still have critical messages, and higher interactivity. Wikipedia outgrew the Encylopedia Britannica.

Wiki 40

Wiki Wikipedia FAQ Flash 40

Jay Cross

MARCH 29, 2015

… The emergent way of learning is more likely to involve community, storytelling, simulation, dynamic learning portals, social network analysis, expertise location, presence awareness, workflow integration, search technology, help desks, spontaneity, personal knowledge management, mobile learning, and co-creation.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Tony Karrer

MARCH 3, 2008

This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning. Honey Pots - Create pages that people are likely to update such as Common Support Issues, FAQ, etc. Choose the top 3-5.

Wiki 105

Wiki Web Social Networks Authoring Tools 105

Acorn Labs

MAY 29, 2023

Think short videos on IT-based systems or FAQ documents in a central knowledge management system. An easy win is to design immediate learning interventions. That could be: On-demand content for DIY performance fixes. Half the battle is getting employees to access learning ; make it valuable and you're meeting them halfway.

Performance Support 52

Performance Support Performance Guide Metrics 52

Acorn Labs

MAY 29, 2023

Think short videos on IT-based systems or FAQ documents in a central knowledge management system. An easy win is to design immediate learning interventions. That could be: On-demand content for DIY performance fixes. Half the battle is getting employees to access learning ; make it valuable and you're meeting them halfway.

Performance Support 52

Performance Support Performance Guide Metrics 52

Ed App

OCTOBER 31, 2022

Here, employees will gain access to policies, procedures, standard practices, how-to videos, and FAQs anytime and anywhere. Sign up for Free and Start Using the Best Knowledge Repository Today! Knowledge Repository #9 – Knowmax. Additionally, EdApp’s Briefcase feature allows you to store all your documents in one place.

Knowledge 40

Knowledge Authoring Tools Confluence Atlassian 40

Experiencing eLearning

JUNE 10, 2008

FAQ–constantly growing–lets people work rather than answering the same questions all the time. Hard to tell–how do you determine time saved by questions going to the FAQ instead of answering by a person? Q: Do you see this as a knowledge management tool? Productivity. How do you quantify this?

Wiki 170

Wiki PBwiki Productivity Product 170

ProProfs

AUGUST 10, 2018

Creating a customer-facing learning community is a natural solution for sales and support efforts; overcoming objections through white papers, FAQs and customer testimonials. The post How Learning Management System Helps Startups Grow Fast appeared first on ProProfs Learning and Knowledge Management Resources.

LMS 80

LMS Learning Management System System Help 80

eLearning 24-7

AUGUST 1, 2014

Knowledge Management – but not the way you remember it. Training often comes in the form of webinars whereas there could be many clients on it, rather than just you; videos, guides, FAQ, Knowledge bases. Content/Courses coming with the system (at least two) at no charge to buyer. Predictive Learning.

Association Learning Management System 76

Association Learning Management System LMS Association LMS Oracle 76