Why Corporate Training is Broken And How to Fix It
JULY 17, 2012
Workers are disgruntled 10. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. White collar workers outnumbered their blue collar colleagues for the first time. Unfortunately, workers avoided these awful courses whenever possible and training departments sullied their reputations. Training directors learned enough accounting to talk about ROI. Workers are disgruntled.