Why Corporate Training is Broken And How to Fix It

Jay Cross

Workers are disgruntled 10. What worked twenty years ago doesn’t work well in the social, always-on, networked world of business we now inhabit. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom. White collar workers outnumbered their blue collar colleagues for the first time. The social revolution of the 1960s gave rise to the concept that learning is individual.

SMBs and Social Learning Technologies

Janet Clarey

SMBs & Social Media (Sum Total). Other notes: Definition of social media vary among attendees (~160). Noted main difference between main stream media and social media. Social media enables everyone to publish/access info inexpensively. Where we are today: Primary forms of social learning technologies used in corporations today appear to be e-mail, live online learning (Web conferencing), threaded discussion, and collaborative content development.