Firewalls Knowledge Worker Social Software Streaming 
Janet Clarey
APRIL 2, 2009
Noted main difference between main stream media and social media. Social media enables everyone to publish/access info inexpensively. Organizations are just beginning to use social media technologies and few are using the social learning technologies available in their LMSs. information/knowledge workers.
Jay Cross
JULY 17, 2012
Knowledge workers learn more than twice as much from experience as from bosses and coaches, and the training department accounts for less half of that. Workers are disgruntled. Service industries challenge workers to acquire tacit knowledge — the kind of know-how one learns on the job, not in the classroom.
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