Part 2: The Mentality Behind Measurement
CLO Magazine
MARCH 19, 2013
” Accenture, a global management consulting, technology services and outsourcing company that uses various facets of social learning such as instant messaging, group discussion boards and video chat, adopted a similar measurement strategy. “Unless you have things like return on performance, or engagement scores that are increasing and your customer satisfaction scores are increasing, I don’t think it really matters if you’ve got social learning tools or not.”
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