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Thriving in the Net-Work Era

Jay Cross

Clocks measure working hours instead of the sun. Frederick Taylor uses time-and-motion studies to find the one best way to do individual pieces of work. Xerox Learning, DDI, Forum Corporation, and hundreds of other “instructional systems companies” sprung up. Fast forward to the 20th century. Competition fuels change.

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Not Your Father’s ROI

Jay Cross

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. But like Pontiacs and Oldsmobiles, old-school ROI’s day in the sun is waning.

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