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Customer Satisfaction: Gaming the System

The Performance Improvement Blog

When it comes to measuring customer satisfaction, managers are gaming the system. Customer Service Evaluation Organizational Learning Training customer experience customer service improvement gaming the system performance improvement' I understand their motivation. Related articles. Customer Service Run Amok.

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The Road to Growth Is Paved With Games

CLO Magazine

Gaming has been used in organizational learning for some time, though debate continues about whether it does, in fact, boost learning and garner new skills among learners. According to game designer Jane McGonigal, however, gaming may also be able to help employees build resilience and confidence in the workplace.

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Curated Insights – It’s ‘game on’ for Gamification in the workplace

Axonify

The Sponge UK team has pulled together an awesome list of gaming experts in this post. While I don’t know everyone on this list personally, I can validate the big pile of gaming knowledge that lives in these people’s minds. It’s an overall fascinating presentation for anyone even remotely interested in games and/or psychology.

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Curated Insights – It’s ‘game on’ for Gamification in the workplace

Axonify

The Sponge UK team has pulled together an awesome list of gaming experts in this post. While I don’t know everyone on this list personally, I can validate the big pile of gaming knowledge that lives in these people’s minds. It’s an overall fascinating presentation for anyone even remotely interested in games and/or psychology.

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Surfing the Net: Waste of Time or Personal Directed Learning.

Dashe & Thomson

Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh.

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3 Reasons to Use Serious Games in Training to Increase Workforce Engagement

Coreaxis

Serious games are one of the fastest growing trends in corporate training. They are a step beyond gamification , in that gamification is the use of game-like elements (leaderboards, competition, rewards, etc.) within training content and serious games are games designed entirely with the intent of training itself.

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Key Elements of a Learning Culture

The Performance Improvement Blog

In a learning culture, the pursuit of learning is woven into the fabric of organizational life. The method used depends on what individuals, teams, and whole organizations need to learn. What else do you think is key to developing a learning culture in organizations?

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