The key to understanding what’s going on

Jay Cross

“Contrast that with the groupware approach to things where people are placed into groups defined organizationally or functionally.&#. By definition, you’ve created a small community of recipients who are part of the communication stream. Consider whether you read the cc: line in email messages you received. Boyd defines social software more broadly as the sum of these categories: Support for conversation online : Instant messaging, e-room, etc.