The key to understanding what’s going on
MARCH 26, 2010
“Contrast that with the groupware approach to things where people are placed into groups defined organizationally or functionally.. By definition, you’ve created a small community of recipients who are part of the communication stream. Consider whether you read the cc: line in email messages you received. Boyd defines social software more broadly as the sum of these categories: Support for conversation online : Instant messaging, e-room, etc.