The key to understanding what’s going on

Jay Cross

We can have guards with machine guns rooting through everyone’s suitcases at the airport at the same time the power of the ‘net gives a louder and louder voice to the people. “Contrast that with the groupware approach to things where people are placed into groups defined organizationally or functionally.&#. By definition, you’ve created a small community of recipients who are part of the communication stream.