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5 More Great Books for Your Learning & Development Bookshelf

Mike Taylor

Robert Mager & Peter Pipe. Mager and Pipe do this from a holistic perspective focused on finding the true problem and then looking for the most effective and efficient solution. E-learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning. Ruth Clark & Richard Mayer.

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Social Media: Searching for Work on LinkedIn

The Logical Blog by IconLogic

Use the "pipe" character as a separator in your text (it's a vertical line ( | ) and can be created by pressing [SHIFT] and the key directly above ENTER/RETURN. The pipe gives your profile a fresh look and is a nice alternative to bullets. For example, I'm very good in Articulate Storyline.

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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

While you’re at it, try out some of these effective listening tips from Forbes : Don’t interrupt: You might be tempted to pipe in while the customer is providing his or her side of the story. Don’t promise anything you can’t realistically deliver inside of your company’s guidelines. Deliver a Solution. Say Thank You.

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Social Network Analysis - Twitter - Social Media - Best Stuff from Last Week

Tony Karrer

- Upside Learning Blog , April 27, 2009 Online CEU Credits - eLearning Technology , April 27, 2009 508 Compliance, Even If You Do Not Need To - MinuteBio , April 30, 2009 Diffusion of Innovations - Kapp Notes , April 30, 2009 Gathering comments with Yahoo Pipes?

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Ten People Every Learning Pro Should Know

Mike Taylor

Analyzing Performance Problems: Or, You Really Oughta Wanna–How to Figure out Why People Aren’t Doing What They Should Be, and What to do About It Robert Mager & Peter Pipe. E-learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning Ruth Clark & Richard Mayer.

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Effective Training Visuals—Directing the Eyes

OpenSesame

As before, we’re going to provide visual examples of guidelines drawn from the book Visual Language for Designers: Principles for Creating Graphics that People Understand by Connie Malamed. This time, we’ll “focus” on directing the eyes of viewers to particular elements on the screen (sorry, bad joke—I couldn’t stop myself).

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Effective Training Visuals—Directing the Eyes

OpenSesame

As before, we’re going to provide visual examples of guidelines drawn from the book Visual Language for Designers: Principles for Creating Graphics that People Understand by Connie Malamed. This time, we’ll “focus” on directing the eyes of viewers to particular elements on the screen (sorry, bad joke—I couldn’t stop myself).