Give User Adoption the Respect it Deserves | Social Learning Blog

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This should come in the form of blended learning: using ILT, eLearning, performance support and user-generated content to teach the end users how to properly wield their powerful new tool.

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Why Companies Should Spend More on Social Learning | Social.

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ILT vs. WBT vs. informal learning). Toni is right when she says that this failure in learning is not the fault of the disconnected IT pro but that of company leadership.

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The Sound of Silence | Social Learning Blog

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Sound 174

The Return of the (Digital) Native | Social Learning Blog

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

The Renewed Importance of EHR Training – Meaningful Use Incentives.

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

What Can Charlie Sheen Teach Us About Internal Marketing? | Social.

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Teach 163

Analyzing the ROI of Social Media in Training | Social Learning Blog

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Five Project Management Maxims We All Know (But Often Forget)

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Five Project Management Maxims We All Know (But Often Forget.

Dashe & Thomson

When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Virtual Boot-Camp: Games and Learning with the U.S. Military.

Dashe & Thomson

When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

My Learning Resolution For The Year (Hint: It's not “to be.

Dashe & Thomson

When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

The Great Survey Completion Rate Dilemma Solved (Maybe) | Social.

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Survey 130

The Great Survey Completion Rate Dilemma Solved (Maybe)

Dashe & Thomson

When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Survey 130

Learning from The King's Speech | Social Learning Blog

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Through an unlikely friendship, Bertie rewired flawless speech, and reclaimed bold leadership ability to guide England through war. Im a problem-solver and thoroughly enjoy helping clients succeed and look good.

Movie 155

Measuring Project Success: Thoughts for the Training Professional.

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

The Ultimate Brain Food: Performance Support | Social Learning Blog

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good.

The Freemium Three: Three Free Tools That Will Work Wonders For.

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Do Instructional Designers in the Social Digital Age need an.

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Do Instructional Designers in the Social Digital Age need an Engineering Background?

Collaborative Learning Lessons from Wikipedia (and Small Insects.

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

The Freemium Three: Three Free Tools That Will Work Wonders For.

Dashe & Thomson

When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Social Media: The Virtual “Over-The-Partition” Learning Network.

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good.

Not Everyone is a Social Customer | Social Learning Blog

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Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training. The heart of the message was that we should challenge ourselves to open our clients’ eyes to more than what they already know and do. Because the world of technology, and for that matter the use of technology in training, is changing so rapidly, most business managers are unaware of the promising user adoption solutions coming to the forefront. This ever-changing technological landscape is currently held captive by social media, and for good reason. The applications everyone from Wired to the Wall Street Journal are talking about are altering the way we interact with each other, the way we purchase goods and services, and the way we learn. The big story last week was how Facebook and Twitter played a lead role in the Egyptian protests against Mubarak, allowing people to bypass the Internet shutdown and post messages via telephone calls. But for every argument there is a counterargument. Are people still just people, customers still customers, and social media simply tools we can all add to our ever-growing belt? Thierry de Baillon , cofounder of Socialearning Consulting, takes this stance in a recent blog post. He declares: “It is time for companies to grow up, and that rather than calling their customers ‘social’ and focusing on tools that are mostly meant for private conversations, they begin to build trusted relationships through their own channels and tools, and follow a business – not bozo – logic. Your customers deserve to be considered seriously, so does your business.” I don’t understand why social media should be off limits to marketers, and beyond direct Facebook messages, I fail to see much privacy in the social media world. I do think Thierry is right in many ways, though. In the end, we still need to develop trusted relationships with our customers and those we do business with. Many of us are getting caught up in the social buzz, but many of us are not. We can only go so far in persuading clients to employ cutting-edge solutions for user adoption and training. Moreover, our clients usually know their audience far better than we ever will. So instead of claiming that ‘There is NO Social Customer’ as Thierry does, I will argue that ‘Not Everyone is a Social Customer.’ We still must identify our clients’ needs, social or not, and tailor our change management and training to fit them. What’s your take on using social media for businesses purposes – be it instructional design, marketing, or otherwise? Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Tags: Egypt , Facebook , instructional design , marketing , Mubarak , social learning , social media , Thierry de Baillon , Twitter About Paul Im the director of sales and marketing at Dashe & Thomson. Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. I live and breathe Minnesota sports and love golfing, boating, skiing, traveling, and attending live music. View all posts by Paul → ← The Power of Your Network Collaborative Learning Lessons from Wikipedia (and Small Insects) → Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend One Response to “Not Everyone is a Social Customer&# Bernard Keranen March 2, 2011 at 4:46 am # love the blog, thanks for sharing your thoughts Leave a Reply Click here to cancel reply. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Train Your Client On Training January 31, 2011 Leveraging the Law of the Few to Manage Change in the Workplace February 21, 2011 Analyzing the ROI of Social Media in Training May 3, 2011 Why eLearning Development Ratios Can be Hazardous to Your Career November 15, 2010 eLearning Review: A Module for the National Security Arena October 15, 2010 Virtual Boot-Camp: Games and Learning with the U.S. Military May 19, 2011 Give User Adoption the Respect it Deserves May 17, 2011 How Social Networks Can Harness the Power of Weak Ties May 11, 2011 Addressing On-Demand Learning and Performance Needs #LCBQ May 9, 2011 Why Companies Should Spend More on Social Learning May 5, 2011 Gregg Sean: Nice review of the topic , I was seeking to see wh. Rob Mueller: Great post on using games as a training device. Pe. Jim: Glad you enjoyed the post, Liam! It is amazing ho. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. blended learning budgeting Classroom Learning classroom training customer service Donald Kirkpatrick elearning ERP Training Facebook Facilitation feedback ILT Informal Learning innovation instructional design instructor-led training interactive learning Jane Bozarth JIT learning Kanye West LinkedIn LMS marketing MNISPI mobile learning peer-to-peer learning performance support project management Robert Brinkerhoff sales social learning social learning theory social media subject matter experts Success Case Method surveys synchronous system implementation training temporary staffing Training Development Twitter video web-based training Wikis youtube Email Alerts Follow Us! Tweets Follow @dashethomson on Twitter Download Free Whitepaper The Top 10 Pitfalls of End User Training – and How to Avoid Them Given the current state of the economy, businesses large and small are looking for ways to improve productivity while maintaining quality. Download the whitepaper » Blog this! Bookmark on Delicious Digg this post Recommend on Facebook Buzz it up Share on Linkedin share via Reddit Share with Stumblers Tweet about it Subscribe to the comments on this post Print for later Bookmark in Browser Tell a friend Other Learning Blogs Andrew McAfee’s Blog The Rapid eLearning Blog Big Dog, Little Dog Bozarthzone Discovery Through eLearning E-learning Curve Blog eLearning Roadtrip The Learning Generalist ID and Other Reflections The eLearning Coach Harold Jarche: Life in Perpetual Beta Weejee Learning Making Change: Ideas for Lively eLearning Corporate eLearning Strategies and Development eLearning Technology The Learning Circuits Blog Cammy Bean’s Learning Visions Kapp Notes Internet Time Blog Will at Work Learning eLearning Learning Dave’s Whiteboard Communication Nation Categories blended learning (7) budgeting (2) Classroom Learning (8) customer service (3) Development Tools (4) EHR Training (1) eLearning (13) ERP Training (2) Facilitation (2) feedback (2) Gaming Theory (2) Informal Learning (15) Innovation (1) Instructional Design (10) Leadership (1) LMS (Learning Management System) (3) marketing (2) mobile learning (3) Organizational Change Management (2) performance support (8) Project Management/Project Delivery (6) Reviews (2) sales (3) social learning (27) Social Media (1) subject matter experts (3) system implementation training (3) Temporary staffing (1) Training Development (9) user adoption (1) Video (5) Wikis (3) Archives May 2011 (6) April 2011 (12) March 2011 (13) February 2011 (7) January 2011 (9) December 2010 (7) November 2010 (2) October 2010 (1) September 2010 (1) February 2010 (1) © 2011 Social Learning Blog. 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Custom 148

Web-Based, Instructor-Led, EPSS? Train Your Client On Training.

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Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Web-Based, Instructor-Led, EPSS?

Web 148

The Temporary Staffing Revolution | Social Learning Blog

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Because this person had worked in training and development for a large mortgage company for many years and now works as a leadership development contractor, I thought she would be a great person with which to talk shop and brainstorm social learning ideas.

Rx for SMEs

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good.

Rx for SMEs | Social Learning Blog

Dashe & Thomson

Im a problem-solver and thoroughly enjoy helping clients succeed and look good.

eLearning Review: A Module for the National Security Arena

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When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Module 130

eLearning Review: A Module for the National Security Arena.

Dashe & Thomson

When Im not busy helping to change the face of corporate learning, I like to train with the Dashe & Thomson company bike team, travel and read.

Module 130

Hey, That's Social Learning!

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning!

Hey, That's Social Learning! | Social Learning Blog

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Hey, That’s Social Learning!

Surfing the Net: Waste of Time or Personal Directed Learning.

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Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Surfing the Net: Waste of Time or Personal Directed Learning?

Using Wikis to Stop Brain Drain

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0

Wiki 100

Using Wikis to Stop Brain Drain | Social Learning Blog

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Using Wikis to Stop Brain Drain by Jolene on February 23, 2010 in Wikis In his December Training Magazine article Training in a Web 2.0

Wiki 100

Who's Building the Social Learning Roads? | Social Learning Blog

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Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Who’s Building the Social Learning Roads?

Social 148

Can Games Transform the World? | Social Learning Blog

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Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Can Games Transform the World?