[from gminks] Social Learning Measurement : eLearning Technology
APRIL 15, 2009
Im not sure I buy how much real impact any of this will have on bottom line measures. I always like to work on project where there are clear metrics that are the focus at the end of day (see Data Driven ). However, this metric is far too hard to directly measure and impact and thus we might say that there are intermediate factors such as customer satisfaction (based on surveys), recent contact, staff knowledge, etc. Im not trying to be flip.