Usability and Learnability

Clark Quinn

He ended up with a core list of features that still defines Personal Information Management ( PIM ) today. For one, it’s integrated all the message you can get, SMS, IM, eMail into one place to respond. Portals go wrong not only because they’re so many of them that users can’t figure out where to go, but also because they often are organized according to one persons thoughts, and there are likely to be more than one way to think about the organization.

PIM 100