IMS Instant Messaging Metrics Program 
eFront
FEBRUARY 4, 2016
The exact details will, of course, depend on your employees’ roles and responsibilities, but there are a few standard productivity metrics to keep an eye on. In fact, unless you’re running a charity or a non-profit it might be the only “performance metric” that actually matters. Can you take a wild guess?
Jay Cross
DECEMBER 7, 2009
The use of instant messaging migrated from high school to corporate life. For example, bloggers may not communicate well with IM users. Every participant in the career advisor program has at least one mentor. Then, along came the Internet. Information is not captured for reuse or the building of peer-rated FAQs.
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