Identifying the Right Product Knowledge Training Methodology for Your Business

Infopro Learning

However, you might be surprised to learn that the key to providing quality customer experiences is to improve your employee’s product knowledge skills. Product knowledge is an important component of providing quality service. Identifying Knowledge Gaps and Barriers to Training.

How to leverage Product Knowledge Training for Increased Sales

Infopro Learning

Product knowledge is important for improving sales performance, but the most successful training programs focus on filling employee knowledge gaps. Infopro Learning assisted this organization first by measuring the existing knowledge gaps of their sales team.

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Institutional knowledge

Ed App

Institutional knowledge is the stored information of employees of a com­pany. At times it is referred to as organizational knowledge or institutional memory, somewhat akin to cultural capital, like the ‘collective hard drive’ of a company. The Loss of Institutional Knowledge.

Informal Learning

CourseArc

While formal training plays a tremendous role in improving learners’ competencies, most real learning occurs on the job through informal knowledge sharing, coaching, and direct observations. Thus, informal learning is now becoming an indispensable part of a blended learning solution. It can either be a combination of face-to-face delivery with eLearning activities, or eLearning delivery with an informal learning component. Online Learning eLearning informal training

Agile Microlearning Explained

knowledge and then develops an optimal training plan unique to that learner. rapidly and significantly improve initial learning and knowledge. through interactivity › Exercising content at the edge of learner's knowledge › Allowing the learner to engage with any device—mobile, tablet, or desktop 5THE COGNITIVE SCIENCE BEHIND OTTOLEARN OTTOLEARN COPYRIGHT © 2018 NEOVATION CORPORATION LEARNING MECHANICS We define learning mechanics as the. of knowledge. prior knowledge.

3 Shocking Facts About Knowledge Retention

Docebo

One of the biggest obstacles preventing L&D effectiveness is an employee’s ability to retain knowledge that is critical to their job. Considering that over 60% of companies expect employees to use learning resources weekly, daily or more often to effectively perform their tasks, an inability to understand and apply knowledge can have major consequences on productivity and the quality of an employee’s work. Employees forget up to 50% of what they learned within an hour.

What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Product knowledge training helps your employees answer even the most complicated questions with ease and confidence. Equip Employees with Essential Knowledge.

Enabling Informal Learning: Integrating Knowledge Management and Learning

Training Industry

Enabling Informal Learning: Integrating Knowledge Management and Learning - Read more by eggleston on Training Industry. communities content curation informal learning knowledge management performance improvement reinforcement user-generated content

INSIGHT CURATION:   Knowledge, Wisdom & Lemonade

Living in Learning

Our challenge is to optimize "Speed-to-Insight"…which is measured by the sum total of time invested that spans from searching through many information sources…to saving, curating, and forwarding "curated bulk information"…to enable critical-thinking that informs decisions through access to concise SIGNALS to individuals, groups, teams or the entire enterprise as "Actionable Performance Insights".

Contemporary E-Learning: Delivering Knowledge Or Dishing Out Information

Upside Learning

Where is the knowledge we have lost in information? — We take immense pride in meeting project deadlines and delivering courses within budgets; however, somewhere in our quest to showcase our potential, we may have forgotten about the core objective — Delivering Knowledge. So, what differentiates knowledge from information? A learner gains knowledge when he/she uses the provided information to actually do things and receives feedback about what he/she has done.

12 Ways to Get the Most Out of Your Authoring Tool

In a knowledge-sharing sense, user-generated videos put learners in the driving. voluntarily sharing knowledge on a daily basis, so offering them a simple way of doing. recall the information more easily and make use of it in their day-to-day work3. 12 Ways to Get the Most.

The Burden to Have an Informed Opinion

Tom Spiglanin

I thought too about other sources of information, such as television news. Even journal articles aren’t necessarily credible sources of information today. The Burden to Have an Informed Opinion. Patti Shank recently wrote about the Burden of an Informed Opinion. She eloquently distinguished having an opinion from having an informed opinion. Having an informed opinion, the result of critical thinking, is a core component of personal knowledge management.

5 Ways Informal Learning Gets Learners Engaged and Excited

Docebo

Informal learning encourages learning in the flow of work – here are 5 ways to help you make it happen. In fact, those formal learning situations are becoming less of a fixture in L&D as awareness grows around the need to foster and encourage more informal learning opportunities. . A recent report by the Conference Board of Canada found that 62% of learning activity in Canadian workplaces is informal, compared with only 38% formal learning.

Modern LMS – Imparting Knowledge, not passing information

G-Cube

Breaking down the LMS walls, a paper written by Michael Hotrum of Athabasca University, Canada, questions the relevance of traditional LMSs in successfully imparting knowledge, as opposed to passing information. Hotrum says that traditional LMSs were built on the classroom paradigm aimed at an efficient transfer of information, followed by tracking and assessment of the transfer. This hindered the application of new skills or knowledge into actual work.

Knowledge Management vs. Knowledge Creation

The Performance Improvement Blog

John Hagel III, John Seely Brown, and Lang Davison , all with Deloitte’s Center for the Edge,   argue that passive repositories of organizational information (i.e., Knowledge Management) have failed to advance learning. They write: The best KM systems succeeded at capturing and institutionalizing the knowledge of the firm. The folks with the knowledge were often reluctant to put what they knew into the database. Is KM dead?

Developing a Results Driven Curriculum

just walk away with a lot of information in their heads but. Therefore, it is essential for these volunteers to have the knowledge and skills to. That information will give you a general. motivate others Is it a: Knowledge. the knowledge. knowledge and.

The Advantages of Knowledge Sharing

Dashe & Thomson

The post The Advantages of Knowledge Sharing appeared first on Social Learning Blog. Collaboration Tools social learning Social Media Informal Learning peer-to-peer learning Sharing social mediaOne of the hardest lessons to learn growing up is how to share… how to share your toys, your candy, and maybe your room with a sibling. As a child, it is difficult to get past the thought “but, it’s MINE!” We try to hang on with tightly to what [.]

INFORMATION TECHNOLOGY: Stay Current or Perish

The Logical Blog by IconLogic

  As user confidence increased, the PC technician’s knowledge requirements grew horizontally but at a much more rapid pace. Information Technologyby Kevin Smith, COTP. Not that many years ago, computer technicians were limited to being just that: computer technicians. They installed memory chips (RAM), replaced hard drives, changed video cards, and instructed users on how to use these new and mysterious machines.

5 Ways to Improve Employee Product Knowledge

Infopro Learning

Having a team of employees who are knowledgeable about your products and services is an important part of providing quality customer experiences. THE BENEFITS OF PRODUCT KNOWLEDGE TRAINING. While there are many components of customer experience, few are more important than product knowledge training. In today’s digital world, customers have access to more product information than ever before, making them one of the hardest customers to serve.

Microlearning for Knowledge Retention

TLC Media Design

Whatever your title preference we all have the same goal, not to just write training material, but to have our learners be able to pull out and retain the information that we put in. The post Microlearning for Knowledge Retention appeared first on TLC Media Design, LLC. Do you consider yourself an instructional designer, developer, teacher, curriculum writer, coach?

What is the need for a knowledge-sharing culture in eLearning?

Wizcabin

Certainly, there are lots of benefits attached to encouraging a knowledge-sharing culture in your company. Furthermore, it’s also worth noting that although knowledge sharing might look simple, there’s much more to it than meets the eye. 3- Fills knowledge gaps.

Knowledge is created, not communicated

The eLearning Nomad

He said that traditional pedagogy treats people like empty vessels to be filled with knowledge (the “banking” approach to education) and he called for an approach that treats the learner as a co-creator of knowledge. His techniques focus on facilitating groups that create knowledge together while they learn new skills. We can provide learners with information , not knowledge. What do we do with the valuable information we would like to share?

Advantages of Informal Learning for Organizations

LearnDash

For organizations interested in promoting employee growth, a mix of formal with informal education methods may be the key to success. Informal learning refers to the spontaneous, ad-hoc learning most of us engage in every day when we feed our curiosity or explore answers to questions provoked by our environment. This may seem mundane, but some educators estimate that as much as 80 or 90% of the information we learn happens in this casual, unstructured way.

Top Benefits of Knowledge Sharing Across an Organization

Your Training Edge

In the competitive world today, majority of the companies are gradually realizing the significance of knowledge sharing among individuals working within an organization. From sales and marketing to the customer services, knowledge sharing can boost every function within a company. Fostering a culture that promotes knowledge sharing can assist companies in filling information gaps, incrementing output, increasing innovation, stimulating leadership, and much more.

Knowledge vs. Information…Which is it?

eLearning Brothers

Is there a difference between Knowledge and Information? As training professionals are we sharing information, teaching knowledge, or both? Last week I was discussing Commercial Lending training with various designers from financial institutions and someone mentioned how we aim to give knowledge not information. What is knowledge and was is just information? Information: knowledge obtained from investigation, study, or instruction.

How to Remove Nice-To-Know Information From Your eLearning

Tim Slade

When you’re starting work on an eLearning project, it’s not always clear what information should and should not be included in your eLearning course. How can you separate nice-to-know information from must-know information, especially when it’s a topic or process you aren’t familiar with? Here’s the thing about subject matter experts: they want everyone to be just as passionate and informed they are about their given area of expertise.

I Believe in the Importance of Personal Knowledge Management

Tom Spiglanin

But how do we sort through all this information, effectively filter content, judge the good from bad, and make sense of it all? The answer lies across several domains of a knowledge worker’s practice. These are good practices that help us grow our knowledge, but what we really need are mindful, disciplined processes for managing it on a daily basis. What we need is to exercise personal knowledge management, or PKM. Capturing Knowledge. Sharing Knowledge.

Evidence-Informed Practice

The Performance Improvement Blog

Some nonprofit organizations, in an effort to improve outcomes for their clients and to be more accountable for results, are applying an “evidence-informed practice” approach to their work. They are taking adult learning theory and systems thinking, combining that with evidence from program evaluation studies, and using the information to make their own organizations more effective. Both of these common ways of thinking are barriers to evidence-informed practice.

Are You Giving Your Employees Information Overload Or Useful Knowledge?

Dan Keckan

Every day, we try to process the huge amount of information that is thrown at us, but we just physically can't process it all! Find out how to start giving your employees knowledge instead of information overload. This post was first published on eLearning Industry. Corporate eLearning Cognitive Load Theory Corporate Learning Best Practices Employee Performance Employee Training

The Importance of Informal Learning at the Workplace

Origin Learning

In this blog post, we examine ‘informal learning’ and see how it can play a major role in modern workplace learning. Understanding Informal Learning? You start looking at various travel websites, blog posts by travel bloggers, and follow travel groups on Facebook for further information. This is a good example of informal learning. A balanced mix of formal, informal, and experiential learning is the right approach to train them.

Facilitating Knowledge Work #wolweek

Clark Quinn

This is very much based on Harold Jarche’s Seek-Sense-Share model for Personal Knowledge Mastery (PKM). We shouldn’t assume good research skills, and assist individuals in doing understanding what qualifies as good searches for input and evaluating the hits, as well as establishing and filtering existing information streams. In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation.

Knowledge Sharing in the Workplace: What’s the Big Deal?

InSync Training

You identify an information sharing-related challenge in your organization, you may even come up with a solution, but solving it feels out of reach. Virtually There Knowledge ManagementVirtually There Session Recap. During his recent Virtually There session , JD Dillon shared a fascinating story, "The week I joined a previous organization, our eLearning Developer quit. It wasn’t cause and effect, but I was suddenly the eLearning Developer.

Using Games to Improve Product Knowledge

Knowledge Guru

Product knowledge training is one of the most common types of training in many organizations. The problem with product knowledge training is that we need to take lots of it to really know the facts… but memorizing content is not fun to do. It’s hard to learn huge chunks of information by rote, and those “talking points” don’t come naturally. Tips for Product Knowledge Training.

7 Best tips For Informal Learning In Your Corporate

Your Training Edge

In this case you need to understand what your employees desire to broaden their knowledge. Informal learning is democratic schooling that is driven by learner’s affection and motivation. We advise you to read about these tips for informal Learning and use them in your project. Seek for knowledge and find offhand solving problems. Combine formal and informal learning for best results. They are able to facilitate informal learning freedom.

Learning Mechanisms: Test Your Knowledge!

KnowledgeOne

Test your knowledge by answering the following five questions. For more information: The adult brain learns best with stories. For more information: Deciphering Attention. For more information: Neuroscience: learning in 4 steps.

Learning Technologies: Test Your Knowledge!

KnowledgeOne

Test your knowledge by answering the following five questions. A) It can take into account the learner’s knowledge, preferences, performance, and way of interacting with the system. The post Learning Technologies: Test Your Knowledge!

Informal vs. Formal Learning: Creating a Blend!

Gyrus

The corporate training world often questions and evaluates the concept of incorporating informal learning. The question always arises whether informal learning can be added to the formal learning and if so, how both can be combined together. Informal learning is the unofficial, unscheduled, and unplanned way to learn and gain knowledge, whereas formal learning is delivered in a systematic, intentional way with a reporting and evaluation process.