The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. Instead, I intend to explore the relationship between learning and performance support , with the former considered in its informal context.

The Evolving Face of Embedded Performance Support


THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses).

Performance Support Basics: How to Help at the Moment of Need

Bottom-Line Performance

Unfortunately, the information Kate is looking for is probably not easy to find. Or a construction site worker may need to check the safety information for a specific machine. When to Provide Performance Support. This is where performance support comes into play.

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. More and more industry thought-leaders are seeing this integration as a strategic imperative, and the organizations who embrace the evolution will step beyond transferring knowledge to sustaining capability. The advent of Experience API [a.k.a.

Seven Simple Secrets to Off-the-Shelf Course Success

It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. ? the performance needs of the organization, which will help learners see that these courses. employees take their performance, their.

Learning and Performance Ecosystems

Association eLearning

Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. The Difference Between L&D and a Learning and Performance Ecosystem. Components of a Learning and Performance Ecosystem.

Performance Support Basics: 3 Lessons on Learning Portals

Bottom-Line Performance

When designed with learners’ needs in mind, they are an excellent performance support tool. Essentially, a learning portal is an online knowledge sharing tool. It’s a repository of content and information your learners can access anytime, anywhere.

Portal 143

MOOCs and Performance Support

Your Training Edge

Trainings are too often evaluated based on hours of seat-time, rather than by any real assessment of knowledge and skills. The trick now is for companies to realize value from that content, which in training and development means knowledge and skills that can be immediately applied on the job—in other words, providing relevant training that employees can actually use. A combination of knowledge transfer and performance support.

Why your Business needs an LMS for Performance Support


The 70:20:10 model for Learning and Development states that individuals acquire 70% of their knowledge from job-related experiences, 20% from interactions with others and a mere 10% from formal educational events. I would suggest the use of performance support to extend formal training.

The Secret to Getting Learning Results May Not Be What You Think

Managers Page 16 Example 2: Information. organizational performance. performance. performance in our organizations. If application, knowledge transfer, and. performance improvement is the point of. training 40% Support performance improvement.

Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

How to determine adequacy of Performance Support System?


A Performance Support System (PSS) is any solution for gauging the performance of the user. When this solution is technology enabled it is called Electronic Performance Support System or EPSS. Why do I need Performance Support system?

Bob Mosher on Informal Learning and Performance Support

Learning Visions

Informal Learning: Are We Missing a HUGE Opportunity? Training typically ends at the event – how does that help the learner when they get to the point of performance? 3 domains: formal, informal, performance support. Teach the performance support tool.

What is Performance Support?

ID Reflections

Reading a post on Performance Support from my co-blogger and colleague triggered of the following response: Read on: Performance Support (PS) is, says Tony Karrer, “Making information available to workers instead of forcing them to memorize it. PS, by definition, is access to information and knowledge as we need it, when we need it. It does not “push” information at learners in a pre-defined package but instead allows for selective learning.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

employees have the knowledge and skills. as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee. their knowledge.

What do Weddings Have to do With Performance Support?


Performance support was happening right before my eyes and, well, I marveled at the sight. It helped the servers perform their jobs flawlessly. There’s a balance between the information they need in their heads versus the information they simply need at their fingertips.

Three (More) Keys to Better Performance Support

Dashe & Thomson

Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. But those that do provide a wealth of valuable information.

Enhance Performance Support With Mobile Learning

CommLab India

With increasing evidence to support the statement that we remember only a negligible percentage of what we learn (studies suggest we remember only 3% of what we have learned after 30 days), performance support assumes a crucial role in employee training and development.

Heading towards high performance

Performance Learning Productivity

Charles is a co-founder of the 70:20:10 Institute , as well as a leading thinker and practitioner in learning, development and performance”. They were filing and scheduling systems for training, with no real support for any flexible learning.

Living up to the Promise of eLearning: Closing the Learning-Doing Gap

information to application and use cases, we focus the training experience and not. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance.

How Can “Performance Support” Support Your Organization?


Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. And here’s the targeted information you need to get it done.”. Performance support is relevant to the learner on the task level.

Mobile is a Game Changer for Knowledge on Demand


But, no matter the device, employees want to access information much quicker to do their jobs. They’ve grown accustomed to Googling answers to questions in their personal lives and expect this knowledge on demand capability to carry over to the workplace.

Mobile 226

Performance Support in 2015

Tony Karrer

I definitely want to include Performance Support as part of the discussion. In a post on my CTO Blog , I talked about Match Performance Support ,the performance support that goes along with many matching solutions such as in eHarmony. I think we are reaching a time when we are going to see an explosion of Performance Support. We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work.

7 Best tips For Informal Learning In Your Corporate

Your Training Edge

In this case you need to understand what your employees desire to broaden their knowledge. Informal learning is democratic schooling that is driven by learner’s affection and motivation. We advise you to read about these tips for informal Learning and use them in your project.

Move Beyond Learning to Applying: A Modern Management Development Program

information to application and use cases, we focus the training experience and not. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance.

What Is Performance Support And Why Should You Use Performance Support Tools?

EI Design

The 70:20:10 model for Learning and Development clearly establishes the need for L&D teams to focus on informal learning. In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning.

How to Improve Learning Outcomes With Performance Support

Dashe & Thomson

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Scavenger hunts for information.

How can an LMS Support Performance Management?

CommLab India

Performance management is a process through which managers and employees work together to plan, monitor, and review an individual’s goals and overall contribution to the organization. An LMS can support this process through its wide range of features.

The Knowledge and Learning Transfer Problem

Performance Learning Productivity

I’d used the phrase ‘learning delivery’ when describing computer-supported collaborative learning ( CSCL ) approaches. What I’d meant by ‘learning delivery’ was ‘providing the resources and environments that help learning and, by inference, improved performance, to occur’.

What do Weddings Have to do With Performance Support?


Performance support was happening right before my eyes and, well, I marveled at the sight. Here’s how I justify my enthusiasm… I had just spoken with performance support expert, Marc Rosenberg, and was pumped up that, from his teaching, I was able to spot a real life example in action at this event. It helped the servers perform their jobs flawlessly. Perhaps implementing performance support tools is the best way to enable your team in the first place.

Performance Support

Clark Quinn

Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. Remember the original premise of PS, making information available to workers instead of forcing them to memorize it? Gloria [Gery] sought easy, immediate, individualized on-line access to information, software, guidance, advice and assistance.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. Performance Support: complete processes and tasks, make decisions software help (sims, walk-throughs, etc.) Technologies : Lots of different techs to support an ecosystem.

Performance Support & Performance Ecosystem

Clark Quinn

Jay Cross has an eloquent post talking about the history of Performance Support, ending of course calling for considering the learnscape. Tony Karrer comments on it in his own post looking at performance support and learning technology. Interestingly, what Jay doesn’t really cover in his history is that Gloria came up with Performance Support to cover up bad interface design. tools into performance support, which is where Tony gets curious.Â

ProProfs Quizzes: An iOS App for Evaluating Knowledge, Abilities & Performance


One of the possible reason for the disparity is judging a learner’s performance by comparing them to other students. ProProfs Quizzes is an iOS app that enables instructors, educators, trainers, educational institutions and businesses to judge learner’s knowledge through inquisitive quizzes.

Designing a Learning & Performance Portal

Living in Learning

Moments of need are either triggered by an issue or challenge where the knowledge worker is confronted with either remembering what/how to do something and then are forced to rely upon recall knowledge. Where we would like to be is giving them an efficient resource where reference knowledge is readily accessible.

Portal 109

Performance support tools for learning – a decentralised strategy

Connect Thinking

The same can be said about role-based performance support tools. In their landmark Knowledge Management text Learning To Fly , Collison and Parcel talk about the 2 questions that people ask of themselves when they have a need that they must satisfy: 1.

4 Simple Steps That Boost Workforce Performance


High performing organizations understand that success depends on the knowledge and skills of their employees. The leadership skill set includes the knowledge, abilities and other characteristics needed by managers and leaders at all levels of the organization.

Want To Take Performance Support To A New Level? Try mLearning

CommLab India

Imagine one of your sales reps is out in the field to meet a prospective customer.You decide to provide him information regarding some latest products to give him a better sales pitch and improve customer satisfaction. But how do you go about offering him that information? .

Managers, Get Ready for Ongoing Performance Conversations

CLO Magazine

Accenture made quite a stir two years ago when the company announced it was eliminating performance rankings. “We’re Accenture’s decision followed a realization that performance reviews require significant effort every year — with little correlation to actual performance.