Jay Cross

MARCH 19, 2012

Complexity, or maybe our appreciation of it, has rendered the world unpredictable, so the orientation of learning is shifting from past (efficiency, best practice) to future (creative response, innovation). This requires information, knowledge, trust and credibility. Virtual Princeton will never be the same as being there in person.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

The Performance Improvement Blog

APRIL 19, 2017

Not easy to do but absolutely necessary for helping another person learn how to achieve self-awareness and make the personal decisions that will improve their lives. This ability is often characterized as walking in another person’s shoes. Actually, the opposite is true. Empathy is not an easy competency to learn.

Management 100

Management Digital Diversity Training Communication 100

CLO Magazine

AUGUST 29, 2018

If insights are to be digitally shared with peers for assessing them, collaboratively determining actions or making decisions, or increasing business valuation, does a person need to reduce their insights to writing? The answer is yes — and that means they need the skills to author effective, high-quality insights.

Informal 71

Informal Business Authoring Tools Score 71

Performance Learning Productivity

DECEMBER 20, 2013

The expectation now is that many workers, particularly the expanding number carrying out knowledge work, as well as people managers and executives in all enterprises, are always-on and hyper-connected. Innovation is their driver and change is accepted as the norm. They, themselves, expect immediacy and real-time responses.

Social Media 221

Social Media Attitudes Performance Support eLearning Consultant 221

ID Reflections

JANUARY 15, 2015

However, during my tenure at ThoughtWorks , I learned and realized that “being agile” is a philosophy, a way of working and living, that is going to determine whether we survive and thrive or fade into oblivion in this VUCA world. I wholeheartedly agree with him. It is time organizations and individuals took note. Adaptive over predictive 2.

Agile 100

Agile Social Networks Expertise Collaboration 100

Jay Cross's Informal Learning

DECEMBER 17, 2008

Unprecedented changes in the role of the worker, the nature of business, the pace of innovation, the importance of intangibles, the explosion of information, and the shift from a manufacturing to a service economy have rendered traditional corporate learning obsolete. Innovation was not a worker’s responsibility. How can this be?

Knowledge Worker 57

Knowledge Worker Learning Performance Support Cognitive 57

Jay Cross

FEBRUARY 12, 2013

Work and learning have merged. Knowledge work has evolved into keeping up and taking advantage of connections. Social networks, both in-person and online, are democratizing the workplace, and workers have an increasing amount of say in what they learn and how they learn it. We learn on the job to do the job.

Diversity Training 95

Diversity Training Blended Learning Social Networks Performance Support 95

Jay Cross

DECEMBER 26, 2008

Time to Change Centuries appears in Inside Learning Technologies. Hierarchies are like the children’s game of telephone, where a message is whispered from one person to the next, becoming unintelligible in the process. Keynoted Learning Technologies 2008 in London. Lead workshop: Innovation University at Eaton.

Social Networks 36

Social Networks CLO Mash-up Mashups 36