Instant Messaging Pattern Web Work Team 
Tony Karrer
AUGUST 10, 2009
There are some great resources on this such as: Ten tips for choosing & using social software Adoption of Web 2.0 adoption Facilitating Adoption of Web 2.0 The most popular technologies used are instant messaging (74%), wikis and team workspaces (67%), and blogs (51%). and eLearning 2.0 technologies.
CLO Magazine
OCTOBER 23, 2012
Social knowledge management consultant Harold Jarche suggests there are multiple layers, from collaborating in work teams, to collective learning in communities of practice, to cooperative learning with peers and friends in our networks (Figure 1). Learning leaders should facilitate this learning to optimize outcomes.
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