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Unleashing the potential of talent fused with artificial intelligence: Developing future-forward skills in the contact center

CLO Magazine

Picture a world where talent and artificial intelligence unite, paving the way for a workforce that thrives on the cusp of innovation. From live chat and social media platforms to email and instant messaging, these channels allow businesses to engage with customers in real-time, satisfying their desire for instant connection and resolution.

Skills 72
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What You Need to Know About Visuals, Video, and the 2019 Internet Trends Report

TechSmith Camtasia

In June 2019, Mary Meeker released her annual report on internet trends. 2019 Internet Trends Report- slide 72. How are these trends carrying over to business? 2019 Internet Trends report- Slide 87. Whether being via email, instant message, Slack, Flowdock, and all of those real-time interaction platforms.

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How Gen Z Is Changing Your Business

Webanywhere

Long before the term ‘influencers’ was coined there was this cool generation of people who had a totally different approach towards creating trends and interpreting them. And these opportunities could go well beyond the modern intranets or instant messaging platforms. They always like to be transparent .

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How to Design Addiction from “FOMO” into eLearning

eLearningMind

It’s what keeps you scrolling through pictures on Instagram or checking Twitter every five minutes. Of course, we know that not every status update is a gem and every picture posted isn’t Picasso, but it’s not the actual content that keeps us glued; it’s the delivery method. New picture posted? The Power of Notifications.

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The Shift from Static to Multimedia Communication

eLearningMind

Emails fail to grab attention in the same way pictures, sounds, motion. Instant messages with embedded links, videos, and photos. We all know that there isn’t anything especially exciting about receiving an email and so you can’t expect for your employees to get excited when you send one out. Live Q&A sessions. Live streams.

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Is Multimedia the Most Underrated Tool for Internal Communication?

eLearningMind

Instant messages with embedded links, videos, and photos. Being creative with the way that you share your message might mean the difference between real change and just another workplace memo. Pictures; sounds; motion: they all capture attention in ways that an email never can. Live Q&A sessions. Live streams.

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A year-round view of the year-end review: A complete guide for HR teams

TalentLMS

Whether it’s by direct email, through a discussion forum, instant messaging app, or a phone call, set up and manage a channel of communication that supports this. Using data from your survey, HRIS, and any other sources, look for patterns or trends that might be an indicator of change. Factor in organizational shifts, too.

Teams 52