7 Steps for Effectively Handling Customer Complaints
KnowledgeCity
JANUARY 16, 2019
More than half of the time, those customers will do business with you again if you work with them to solve the problem. In fact, if you respond quickly to clear up the issue, nearly all customers will come back to you. Ask follow-up questions: After you’ve listened to the customer’s issue, the conversation ball is in your court.
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